Lou Fusz Ford
Chesterfield, MO
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Great service! My scheduled service appointment was right on time and completed quickly. The staff was friendly and very helpful! My scheduled service appointment was right on time and completed quickly. The staff was friendly and very helpful! More
Service staff were very helpful, professional and courteous, and went above and beyond to explain the service needed on my vehicle - thanks!! courteous, and went above and beyond to explain the service needed on my vehicle - thanks!! More
Very professional and competent. The service department and service order writers are top notch. I’m very happy with the service I received The service department and service order writers are top notch. I’m very happy with the service I received More
I took my car in for service. They serviced it. The visit was fine. This survey, though, is terrible. I doubt very many people complete it. For example, I can choose "Service They serviced it. The visit was fine. This survey, though, is terrible. I doubt very many people complete it. For example, I can choose "Service" as why I went in, but I can't pick personnel in the Service department to rate (who were fine by the way). And it won't let me complete the rating, if I don't pick people from areas of the dealership with which I had no contact and with whom I never worked. Anyway, the dealership is fine, but this rater application needs work. It didn't help that I got an email on my first submission complaining about this rater application stating that I used "Profanity, or heavily implied profanity" in my review. I used standard non-profane, but admittedly non-flattering terms, to describe this application. I have eliminated any of those terms now, but still contend that this application needs work. I would suggest that email generated from this application refrain from insulting raters who bother to criticize the application (or even the dealerships). More