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Lou Fusz Ford

Chesterfield, MO

4.6
2,248 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,248 reviews

March 23, 2022

Branden is great. He is always responsive even if it is not so positive news. More

by mrogers271
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service branden piel
Mar 25, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We appreciate your time and business with our store.

March 23, 2022

Always professional, take good care of my vehicle, provide good customer service. Friendly Service teps More

by sisglad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Mar 25, 2022 -

Lou Fusz Ford responded

We appreciate you. Thank you for choosing our store, and we look forward to seeing you again!

March 23, 2022

The woman in the service department who answers phones is extremely helpful. The service guys are also very helpful. More

by mnf927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Mar 25, 2022 -

Lou Fusz Ford responded

We are happy to hear about your great experience in our store. We are happy to serve you and look forward to serving you again.

March 22, 2022

Service Advisor was very knowledgeable and professional. Appointment was on-time and work completed in a timely fashion. Very satisfied. More

by jmessina60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Mar 25, 2022 -

Lou Fusz Ford responded

Thank you! We appreciate your kind words and we hope to see you again!

March 22, 2022

They are fast and efficient, I'll be sure to bring all my vehicles here. More

by bryanpablo12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor
Mar 25, 2022 -

Lou Fusz Ford responded

We appreciate you choosing our store. Thank you for you kind words.

March 21, 2022

Basic oil change with the tire rotation. New battery install. Overall great service and pricing More

by woodblock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson
Mar 21, 2022 -

Lou Fusz Ford responded

Thank you! Let us know how we can give you a five-star experience next time!

March 21, 2022

This was the first time I had work done by this service department. Everything went smoothly. More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 25, 2022 -

Lou Fusz Ford responded

We appreciate you choosing our store. Thank you for you kind words.

March 21, 2022

Had an appointment at 8am so I dropped my suv off the evening before. Three days later they still hadn’t had time to even look at it. Also no one mentioned the concierge service even though I discussed t More

by sharice_patterson02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad
Mar 25, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along to management.

March 20, 2022

Nice Service and professional Customer Care. My appointment time was as scheduled, and the time suggested for the completion of required and suggested maintenance was very prompt . More

by Sharon Prudhomme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary McWilliams
Mar 21, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review! We appreciate your kind words and we look forward to seeing you again!

March 19, 2022

Made an appointment, work was completed as expected, minimum wait time and friendly customer service technician. More

by MARGARET117ART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary McWilliams
Mar 21, 2022 -

Lou Fusz Ford responded

We appreciate you choosing our store and your kind words. Thank you, and we hope to see you again.

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