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Lou Fusz Ford

Chesterfield, MO

Overview
Reviews
4.6
2,250 Reviews
Call Dealership (636) 238-5919
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,250 reviews

May 19, 2022

Our experience with the service department at Lou Fusz had always been top notch. They get our car in for service quickly and work is completed quickly. More

by lswift04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Report | Print
May 23, 2022 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store! We look forward to seeing you again soon!

May 19, 2022

The items I needed repaired were not repaired but I was charged for them anyway More

by EJHARPER63
Recommend Dealer
No
Employees Worked With
Bradley midden. 1496
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May 23, 2022 -

Lou Fusz Ford responded

Thank you for bringing this to our attention. We will be passing your message along to management and we hope to see you again.

May 18, 2022

The workmanship is good. I would like a speedier time line for diagnostics and scheduling. More

by John
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
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May 23, 2022 -

Lou Fusz Ford responded

Thank you for your review. We will pass your message along and we hope to see you again!

May 17, 2022

Very friendly and efficient! Free car wash was a pleasant surprise along with the great service that was provided. More

by U2L8SBM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, service department
Report | Print
May 23, 2022 -

Lou Fusz Ford responded

Thank you! We are happy to serve you in our store and we look forward to serving you again!

May 15, 2022

Knowledgeable. Friendly. Modestly priced. Competent techs. Newly remodeled waiting room. Restrooms for men and women. More

by rganderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service writer
Report | Print
May 16, 2022 -

Lou Fusz Ford responded

Thank you so much for your kind words about our dealership. We appreciate you taking the time to leave us a review, and we look forward to seeing you in our store again!

May 13, 2022

Great employees and wonderful customer service. They were very helpful with handling my vehicle with care. More

by jazzyfoot1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Drazic
Report | Print
May 16, 2022 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

May 13, 2022

They were very professional and kind and explained everything they would be doing and they got the job done quickly. More

by K.YOUNG84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad the service writer.
Report | Print
May 16, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We are happy to have you as our customer and we look forward to seeing you again.

May 12, 2022

Friendly, competent and fully customer service oriented - real breeze. Rick Dana made this a very pleasant experience More

by ingo.woehrle
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Report | Print
May 16, 2022 -

Lou Fusz Ford responded

We appreciate you as our customer! We are happy to serve you in our store and we look forward to serving you again.

May 12, 2022

Fast , friendly , affordable and available with on time results. Would use them again on my vehicles . More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
May 16, 2022 -

Lou Fusz Ford responded

Thank you! We appreciate you, and we look forward to seeing you again!

May 10, 2022

Rick Dana, my service agent, was the only positive about my visit. I was told that my vehicle had no issues, and was working as expected. I got the Explorer home and the issue was not resolved. I gener More

by 1871jpatterson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Dana...5 stars
Report | Print
May 11, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along to management!

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