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Lou Fusz Ford

Chesterfield, MO

4.6
2,250 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,250 reviews

July 14, 2022

First class service and with a top notch staff,. Thank you ,service rep Rick Dana. More

by TimDaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stahl, Scott Fritts, Kevin Montagne, Jamie Stocks
Jul 15, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We look forward to seeing you in our store again.

July 13, 2022

Prompt arrival and drop off, good communication during service, easy pickup, and all services completed at time of appointment. More

by JOHN@SCHAEFERENG.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jul 15, 2022 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

July 13, 2022

Great customer service in the service area - Brandon and Brad were both awesome. They stand behind their tire warranty and I was impressed - thank you! More

by melissa.j.findley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service area - Brandon and Brad
Jul 15, 2022 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

July 08, 2022

We were extremely happy with the Lou Fusz experience. First timers. We will be back! More

by marilyn7752
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi Hoffman
Jul 11, 2022 -

Lou Fusz Ford responded

Thank you! We are happy to have you as our customer and we hope to see you again!

July 08, 2022

The service was great and much appreciated them fitting me in to handle my problem promptly More

by jdavis68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Jul 11, 2022 -

Lou Fusz Ford responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

July 08, 2022

Great overall experience. Everyone was very friendly and the gentleman who assisted me was very knowledgeable and helpful with my vehicle More

by nathanthomas99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Middendorf
Jul 11, 2022 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

July 08, 2022

Prompt, courteous, friendly service was displayed by everyone. Enjoyed the clean and spacious waiting room, with oil change completed in a quick 45 minutes! Thanks to all the staff who made this an en More

by rscheerer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Middendorf
Jul 11, 2022 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

July 07, 2022

The service department at Lou Fusz Ford is simply great. I appreciate the quality of the work, their honesty, and their respectful treatment of me as a person. Making an appointment for service was easy. Th More

by PamP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Middendorf; Steve Decker
Jul 08, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review, Pam. We look forward to seeing you in our store again.

July 06, 2022

Excellent service as always always done correctly and promptly. We will never go anywhere else for auto needs More

by ROLANDANDSANDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department best hands diwn
Jul 08, 2022 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

July 06, 2022

They suck I will never come back. I asked for the Carfax before I bought the car and the salesman kept talking about the interest of the loan and telling me we would get to the Carfax More

by sandrabrink18
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Anderson, Cory Laneman, Abigail Fox
Jul 11, 2022 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention, Sandra. Your message has been passed along to management, and we hope to earn your business again.

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