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Lou Fusz Ford

Chesterfield, MO

4.6
2,246 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,246 reviews

July 23, 2022

Was having problems with Sunset Ford trying to get my 2016 F150 (Purchased new from Sunset) brake safety recall taken care of. Called Lou Fusz & was able to get the repair scheduled in a short period of More

by Paw888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel, service advisor
Jul 25, 2022 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

July 23, 2022

Very helpful in setting up follow up appointment, very helpful on addressing other matter that needed to be sddressed More

by jvheinz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fritts
Jul 25, 2022 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

July 22, 2022

Lou Fusz was very helpful and professional and got my fuel system in my F-350 replaced in a week. More

by Steric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jul 25, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We look forward to seeing you in our store again.

July 21, 2022

They were terrible. They don’t know service about the cars they sell. No one answers the phone or empties full voice mail box. I called 5 times and the service manager n More

by mvhastings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Fritts, Kevin Montagne, Jamie Stocks
Jul 25, 2022 -

Lou Fusz Ford responded

Thank you for bringing this to our attention. We hope to resolve this issue with you, and we will be passing your message along to our management team.

July 21, 2022

Very friendly on time service do a great job Brandon was great as always thanks for the great service More

by saustin1103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Jul 25, 2022 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

July 21, 2022

The service team was great, the whole team was very pleasant and communicated well. Services fixed my truck ahead of schedule. I do wish that my truck would have been looked at initially with more prio More

by J Schellhase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Parker
Jul 25, 2022 -

Lou Fusz Ford responded

Thank you for your kind words. We appreciate you bringing this to our attention and we will be passing your message along. We hope to see you again and provide you with a five-star experience for next time!

July 21, 2022

didn't fully complete the job the first time. left truck dirtier than it was before. waited for us to complain before apologizing and offering to make it right. More

by DANFRIESWICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don't know
Jul 25, 2022 -

Lou Fusz Ford responded

Thank you for bringing this to our attention. We always want to provide our customers with the best experience and we are sorry to hear about your negative experience in our store. We will be passing your message along to management, and we hope to see you again.

July 21, 2022

I noticed a oil leak on my brand new ‘22 truck with 3k miles on it. Upon bringing to the dealership, my salesman and the sales team were very dismissive and said that there was nothing they could do to he More

by J Schellhase
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Parker
Jul 25, 2022 -

Lou Fusz Ford responded

Thank you for your kind words about our service department. We are sorry to hear about your experience in our sales department. We will be passing your message along to management, and we hope to see you in our store again.

July 21, 2022

Brandon did a great job. The car was done when estimated. The Lyft ride was really helpful. Good communication. Got me in within a couple days of asking for service. I’l More

by mccarthypat1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Jul 25, 2022 -

Lou Fusz Ford responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

July 20, 2022

Excellent service. Friendly, polite and professional staff. Work was completed quickly and appropriately. Would definitely recommend. More

by rbrady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service, Brad Middendorf
Jul 25, 2022 -

Lou Fusz Ford responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

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