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Lou Fusz Ford

Chesterfield, MO

4.6
2,250 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,250 reviews

August 02, 2022

Love this dealership ship and all the departments in it and all the people in it! More

by SPRATT2136
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Aug 05, 2022 -

Lou Fusz Ford responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

July 31, 2022

Asked to fix carpet and it came back out on the ride home. Still broken and a repeat service for same problem. More

by Chuck.rabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory Laneman
Aug 01, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along and we hope to see you again.

July 30, 2022

Service assistants were very cooperative and helpful and was able to take good care of all my needs More

by warnkr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqueline
Aug 01, 2022 -

Lou Fusz Ford responded

Thank you! We are happy to have you as our customer and we hope to see you again! Please let us know how we can give you a five-star experience next time!

July 30, 2022

Awesome. I drive the extra miles for better service. I literally have a dealer within 2 miles, but the service is not as good or efficient. More

by Bkns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Middendorf
Aug 01, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We look forward to seeing you in our store again.

July 30, 2022

Everything was professionally handled. It is clear that customer satisfaction is a high priority. Excellent service experience. Personnel well trained, customer service oriented and the jo More

by CUBASEBALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Perepnnel
Aug 01, 2022 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

July 29, 2022

The service and communication was great. I needed a ride home so they called a Lyft for me to get back home. More

by dakotagarber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRAD MIDDENDORF
Aug 01, 2022 -

Lou Fusz Ford responded

We appreciate you. Thank you for choosing our store, and we will be passing your message along!

July 29, 2022

Great communication and timely repair. Brandon kept us updated throughout the entire process. Will take our car back again. More

by POWERJEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Drazic
Aug 01, 2022 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

July 28, 2022

Great service, Brad was extremely helpful and saved me nearly $120 by figuring out the issue before the service was performed. More

by ford0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad in Service
Jul 28, 2022 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

July 28, 2022

I have had an ongoing issue with my truck for the past year. I understand it's sometimes difficult to diagnose and is diagnose an issue. However I have made 4 trips minimum into the service centerAt your More

by goodys_service
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service department
Aug 05, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along to management for resolution and we hope to see you again.

July 27, 2022

I received wonderful service from Lou Fusz Ford as always. Very Quick Service. Thank you so very much. More

by LISABROOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Stocks
Jul 27, 2022 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

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