Lou Fusz Ford

Outstanding service. Our business trucks were vandalized and we needed service quickly. Lou Fusz Ford came through. Shout out to Rick for keeping me in the loop and commu Our business trucks were vandalized and we needed service quickly. Lou Fusz Ford came through. Shout out to Rick for keeping me in the loop and communicating timeline More

This dealership has had my car for almost 90 days now and continue to still not fix it. They have given back the car twice now and still has issues. Hopefully I can get a new motor and not have to deal with continue to still not fix it. They have given back the car twice now and still has issues. Hopefully I can get a new motor and not have to deal with Lou Fusz service anymore. More

I had a great experience at this dealership the atmosphere was very nice everyone was very friendly and professional. My salesman Greg Andert was a joy to work with he made my car buying experience atmosphere was very nice everyone was very friendly and professional. My salesman Greg Andert was a joy to work with he made my car buying experience a joy and not a chore I'm going to send anyone I know who's in the market for a new or great used car to see him I'm fully confident he will take care of them as well as he took care of me. Again thanks I'm truly satisfied and happy with my vehicle selection. 😊😊😊 More

Went into to sell my 2019 black mustang for 37k, possibly do a trade in. Ended up looking at cars and was going to trade it in for 37k. The salesman, William, went off to get the paper work finalized and whe do a trade in. Ended up looking at cars and was going to trade it in for 37k. The salesman, William, went off to get the paper work finalized and when he came back, almost freaking out that it was a buyback car from Ford. Convinced me that it wouldn't sell worth anything and I should get out of that car as soon as possible. So I found something and got pushed to buy it. Selling the mustang for way cheaper than I intended. Caved in and did it. Looking on their site now and I see the same mustang that was "horrible, a lemon car, practically worthless" being sold for almost 40k. The previous place I bought it sold it to me for 33k. So someone is going tk get ripped off by this messed up and corrupt business. Not caring about their customers, just the money they see coming in and will do what ever they can to get it. I didn't even want the car they sold me but their honeyed words got to me, sadly. More

Great people, great on time service, and the guys who schedule do a great job and on the servicing piece they do a great job. schedule do a great job and on the servicing piece they do a great job. More

The service department and parts department are awesome and easy to work with. They always get me taken care of. Rick in service and Scott in parts are the best. and easy to work with. They always get me taken care of. Rick in service and Scott in parts are the best. More

Lou Fusz has consistent good service. The service technicians are nice, helpful, and on target time wise. The service technicians are nice, helpful, and on target time wise. More

I needed to take my car into Lou fusz Ford for recall work. After scheduling an appointment that was more than two weeks out from the original phone call I found out they did not order all the parts ahea work. After scheduling an appointment that was more than two weeks out from the original phone call I found out they did not order all the parts ahead of time and ended up having to wait for a part in order to finish the service. This caused a delay and what I was told could be done in one day service turned into a week long service. The biggest problem I had was the communication, there was practically zero. I received a call on the first day of my service informing me of the part that was not there and my car have to remain there one more day. Over the next couple of days I am the one that had to initiate the contact in order to get a progress report of my car so I could make arrangements to pick it. When I did call I often received no answer for several minutes nearly 5 to 10 minutes before either someone answered or I got the automated message which didn't help because it sent me to voicemail that was full. I actually ended up getting some help from a sales team in order to get an update on my car for one of the evenings. After my frustration of the lack of communication was beginning to become known one of the service managers did call me on Thursday morning to give me an update and promised to give me an update by the end of the day, that did not happen and again I went without communication until I contacted the service department Friday where I was finally told that my car was completed and I could pick it up. More

Was called by the service department after dropping off my vehicle for an oil change and ailment check. Service guy informed me the hardware needed to correct my alignment was $200 per bolt for a grand tot my vehicle for an oil change and ailment check. Service guy informed me the hardware needed to correct my alignment was $200 per bolt for a grand total of $800. I asked if he could find aftermarket and I would consider. Got down there to pick up my truck and he informed me he couldn’t find anything else anywhere online. Proceeded to charge me for an alignment that was never completed. Got home and typed in the bolts I was in need of and found a whole set cheaper than one he was trying to sell me. I understand it’s a business and they need to make money but theft is theft and this is exactly why people don’t trust dealerships. To make matters worse, the last time I was in there and got “The Works Package” they did not top off my washer fluid. Thus leading me to ask, what else isn’t getting done? Last time was my last time at that dealership. More

I couldn't be happier with Lou Fusz, especially after having a negative experience at a different dealer. Everything was easy to book, great waiting room and appropriate waiting time. Service Manager kep having a negative experience at a different dealer. Everything was easy to book, great waiting room and appropriate waiting time. Service Manager kept me informed throughout the process. More