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Lou Fusz Ford

Chesterfield, MO

4.6
2,243 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,243 reviews

August 25, 2022

Will Lewis did a great job helping me through the process of picking up my 2018 F-150! More

by RL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Lewis, Grant Woods
Aug 26, 2022 -

Lou Fusz Ford responded

Thank you! We are happy to have you as our customer and we hope to see you again! Please let us know how we can give you a five-star experience next time!

August 24, 2022

Will did a great job walking me through the process and accommodating my wants and needs! More

by RL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will, Grant Woods, Jeff Ream
Aug 26, 2022 -

Lou Fusz Ford responded

Thank you! We are happy to have you as our customer and we hope to see you again! Please let us know how we can give you a five-star experience next time!

August 24, 2022

Was able to leave my car for a week and a half. They did a good job on all requests and followed very well.👍 More

by jvheinz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Aug 26, 2022 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible and we hope to see you in our store again!

August 24, 2022

Everyone is busy, another Ford Dealer told me they didn't have an appointment for 6 weeks. Brad said he didn't have an appointment but would see if it could be worked into the schedule. He gave me his phone More

by DAMIEN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad
Aug 26, 2022 -

Lou Fusz Ford responded

Thank you for your kind words, Damien! We are happy to hear that your experience went well, and we look forward to giving you a top-notch experience when we see you again!

August 23, 2022

Excellent experience. They made the process enjoyable and got the truck I wanted. Paul was great to work with. More

by gatorsdhm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Parker, Jeff Ream, Bryan Anderson
Aug 26, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We look forward to seeing you in our store again.

August 20, 2022

Presented with invoice, expected free service as that was what I was told when the 2021 F 350 was purchased during last years Ford truck month, used Ford pass points instead of cash but 2 oil changes not wha More

by Foxtrot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
Aug 22, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along and we hope to see you again.

August 20, 2022

Called to keep me informed even though I was traveling. Suggested how I could pick up the car after hours. More

by jvheinz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Aug 22, 2022 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

August 17, 2022

Handled all my issues really well, gave good follow-up and communication and made it all really easy More

by Banderson_75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson
Aug 19, 2022 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

August 12, 2022

They even beat their estimated time and got everything done right the first time. Love it. More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger
Aug 15, 2022 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

August 09, 2022

This was my first time at this dealership. They helped me very quickly . The service was great! More

by bpounds702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Aug 12, 2022 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

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