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Lou Fusz Ford

Chesterfield, MO

4.6
2,243 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,243 reviews

October 12, 2022

I was trying to find a suitable car for young driver. They did not push cars that were not right for us, and they worked to find just the right car. We could not be happier! More

by Becky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Andert, Bryan Anderson, Cory Laneman
Oct 14, 2022 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

October 11, 2022

Great and timely service! Always courteous and on time. All services are thoroughly explained by the service advisor. More

by bobseal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick - Service Advisor
Oct 14, 2022 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

October 01, 2022

Made appointment and it still wasn’t looked at for over a week after. This is a service vehicle mine you and if it isn’t running it’s costing money not making money. They don’t care. Then they couldn’t dupli More

by pmdoorservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Hoeflinger, Lauren Sutter
Oct 03, 2022 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to management. We always strive to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

September 28, 2022

Appointment took a little longer than expected, but the waiting room was inviting. WiFi available so I was able to work during the wait. Brandon was great to interact with. More

by broyer1591
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Sep 29, 2022 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

September 28, 2022

All vent really great, will definitely come back to buy new car here! Big thanks to Greg! More

by Dmytro Ileiko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory, Bryan Anderson
Sep 29, 2022 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

September 22, 2022

Work was done as requested. My truck was kept for a second day for a one to two hour repair. More

by pattonsteve67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Sep 23, 2022 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

September 20, 2022

Service appointments takes too long to schedule. No matter the urgency Been buying from Fusz ford exclusively for 25 years. Due in large part to the outstanding service department I’ll shop a More

by Jackalbrecht61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Drazic
Sep 21, 2022 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to management. We always strive to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

September 19, 2022

The service needed was timely as scheduled. the service rep also reviewed items that are recommended for the 60k mile maintenance schedule. More

by ryan.law
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad in Service Department
Sep 19, 2022 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

September 15, 2022

As always, Rick did a fantastic job from write up to finish, I would highly recommend! There’s no one else I would trust my truck with, always the best service! More

by six4theblues
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy, Bryan Anderson, Jason Catlin, Scott Fritts, Kevin Montagne, Jamie Stocks, Cory Laneman, Abigail Fox
Sep 19, 2022 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

September 14, 2022

Repair seems to have worked. But my glove compartment external face is scratched badly and it wasn’t prior to the repair. Disappointing More

by RWestern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not aure
Sep 15, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along and we hope to see you again.

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