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Lou Fusz Ford

Chesterfield, MO

4.6
2,243 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,243 reviews

November 28, 2022

The people are friendly and work hard. It took quite a bit of time to get my car repaired but we’ll worth it. More

by jhr56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Nov 30, 2022 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

November 26, 2022

John was efficient and fun. Took care of all my worries and got me a great deal More

by Sammstahl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Stahl, Grant Woods, Jeff Ream, Jason Catlin
Nov 30, 2022 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

November 23, 2022

Machaela Byrne was the sales associate that helped me buy a jeep. She was super friendly, welcoming, and helpful. She answered all of my questions, wasn't pushy at all, and let me take my time. More

by kristopher.poehl1
Recommend Dealer
Yes
Employees Worked With
Machaela Byrne
Nov 25, 2022 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

November 23, 2022

Service was performed quickly and efficiently. Analysis report alerted me to some future items that need looking into. More

by keckjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept (and mechanic
Nov 25, 2022 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

November 19, 2022

Great car shopping experience. Paul Parker found the perfect vehicle for me in a very short period of time. The finance department was also very professional as they found a compat More

by jwhayden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Parker, Jeff Ream, Bryan Anderson
Nov 23, 2022 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

November 18, 2022

My vehicle is never done on time, usually no one is available and then we do not get a call back when inquiring after it was supposed to be completed. Service customer service was rude and dismissive. More

by BeckyH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob
Nov 23, 2022 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

November 18, 2022

Service here is always fast & pleasant. Bring our truck & ST in whenever in town. Brad & Brandon rock! More

by JFEWEBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad & Brandon 5 Stars
Nov 23, 2022 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

November 17, 2022

Very understanding - checked out my problem, I showed him what it was doing and he wrote it down for to transmission tech to understand. More

by lj.pickett49
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department- Micky & jim
Nov 17, 2022 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

November 16, 2022

Kept me informed about my vehicle and when it would be really and the price of parts and explained the parts to me More

by Lisa h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Nov 17, 2022 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

November 14, 2022

Greg and Machaela were fantastic. They were friendly, professional, knowledgeable and helpful. This was by far, the easiest and best car buying experience I e ever encountered. More

by Lmc427
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Machaela, Bijan Porshahidy, Bryan Anderson, Cory Laneman, Greg Andert
Nov 17, 2022 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

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