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Lou Fusz Ford

Chesterfield, MO

Overview
Reviews
4.7
2,251 Reviews
Call Dealership (636) 238-5919
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

December 17, 2022

Scheduled my truck for repairs so they had time to order parts. They misplaced/didn’t order the part. Had my vehicle for 10 days after they misplaced the parts, didn’t fix the problem. Check engine light is More

by jstighe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Report | Print
Dec 19, 2022 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again for your repair top be completed.

December 17, 2022

The worst deal I have been force into at the end a long day. Needless to say I am very upset. They say wont take the deal back. More

by dacox8105
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dan Hoeflinger, Bryan Anderson, Abigail Fox
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Dec 19, 2022 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team here at Lou Fusz Ford. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

December 17, 2022

Fast efficient. But the waiting room is very plain. Was in for a quick oil change. Still added one quart of oil to get it to the top mark when I got home. More

by cav0278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn, John Stahl, Bryan Anderson
Report | Print
Dec 19, 2022 -

Lou Fusz Ford responded

We appreciate you. Thank you for choosing our store, and we will be passing your message along!

December 17, 2022

Very pleasent not much pressure. Have take the car to the dealership for years good service that why we came there in the first place. More

by jfrancis11
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Parker, Bryan Anderson, Greg Andert
Report | Print
Dec 19, 2022 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

December 16, 2022

I had a “check engine light” come on. Even though they were booked out, Service Rep worked me in the next day. More

by BARON1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Report | Print
Dec 19, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We look forward to seeing you in our store again.

December 15, 2022

Jaclyn did a wonderful job helping me with my repair. Arranging rides, and staying in communication with me. Great job! More

by dl45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn
Report | Print
Dec 19, 2022 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

December 14, 2022

Excellent service on our 1995 E250 van. Thanks to Dave Dibbert we hope to drive it for another 400,000 miles! More

by JOYCEHANEBRINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Dibbert
Report | Print
Dec 14, 2022 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

December 13, 2022

Other Ford dealerships offer water bottles, coffee, and snacks for customers waiting for their car being serviced. This facility’s waiting room accommodations are uncomfortable and not customer friendly. More

by terrim20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaclyn service
Report | Print
Dec 14, 2022 -

Lou Fusz Ford responded

We appreciate you. Thank you for choosing our store, and we will be passing your message along!

December 13, 2022

Pleasant salesperson. Knowledgeable and efficient! Will purchase my next Ford vehicle from Abigail Fox for sure! More

by Lfox123
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Abigail Fox
Report | Print
Dec 14, 2022 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

December 12, 2022

Great sales lady. Very knowledgeable about the products she is selling would recommend her to anyone. More

by firefox1298
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Abigail Fox
Report | Print
Dec 13, 2022 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

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