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Lou Fusz Ford

Chesterfield, MO

Overview
Reviews
4.7
2,251 Reviews
Call Dealership (636) 238-5919
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

January 08, 2023

Scheduling was prompt courtesy was excellent completion time was less than expected so obviously I'm very pleased. I've always been happy with your services. More

by vpierre.castiaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Rick, in service department
Report | Print
Jan 09, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

January 08, 2023

My Service Advisor got All the Work needed Completed in a Timely and Professional manner. More

by JJNEICHTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jan 09, 2023 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

January 08, 2023

My trade in is listed on their website for 40% more than they gave me. More

by russpickett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Grant Woods
Report | Print
Jan 09, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

January 08, 2023

Loved the convenience of the shuttle taking me to and from work while my car was repaired!! More

by Alyssa.n.lewis331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fritts, Kevin Montagne, Jamie Stocks
Report | Print
Jan 09, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

January 07, 2023

This is a great team, they helped me get financed for a car. I am great full for them to give me a fresh start. More

by jacquecurless
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Stahl, Bryan Anderson
Report | Print
Jan 09, 2023 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

January 06, 2023

Bijan did an excellent job. It was a tough and disappointing overall experience for me but I realize it was not Bijan’s, or the dealership’s fault, that Ford decided to remove t More

by kenshead2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Grant Woods, Bijan Porshahidy, Bryan Anderson
Report | Print
Jan 09, 2023 -

Lou Fusz Ford responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

January 05, 2023

Great service! And quick! I was in and out for my oil change and that is important to me! More

by mark.horst844
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Middendorf
Report | Print
Jan 09, 2023 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

January 04, 2023

Jaclyn Caragher is a fantastic Service Advisor! She explains everything properly and truly wants the customers to be satisfied! Keep up the great work, Jaclyn! More

by gregstrauss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn Caragher
Report | Print
Jan 05, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

January 03, 2023

Friendly and trustworthy. I really liked the valet service they provided me, which is a new offering. More

by William.l.vineyard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian and Brad from service were good with work with.
Report | Print
Jan 05, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

January 03, 2023

The dealership provided a diagnosis of the problem and associated cost. They were efficient and friendly. More

by DHUMMERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Jan 05, 2023 -

Lou Fusz Ford responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

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