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Lou Fusz Ford

Chesterfield, MO

Overview
Reviews
4.6
2,243 Reviews
Call Dealership (636) 238-5919
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,243 reviews

January 03, 2023

Friendly and trustworthy. I really liked the valet service they provided me, which is a new offering. More

by William.l.vineyard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian and Brad from service were good with work with.
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Jan 05, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

January 03, 2023

The dealership provided a diagnosis of the problem and associated cost. They were efficient and friendly. More

by DHUMMERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Jan 05, 2023 -

Lou Fusz Ford responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

January 03, 2023

Brandon in service is great to work with. He remembers his customers and is always polite. More

by 3MYMACAWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Brandon
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Jan 05, 2023 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

January 02, 2023

Everyone nice. Girl that answered phone. Brandon in service. The courtesy car drivers. Completely better than the other ford dealer near me More

by warriorkb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon in service
Report | Print
Jan 05, 2023 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

December 31, 2022

I negotiated for a spare tire and never got it and car dents never repaired More

by sgable0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Parker
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Jan 05, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

December 30, 2022

Timely service, friendly staff, comfy waiting area. I like the service I got, but I didn’t get my washer fluid refilled. Not that big of a deal, but when I pay for “the works” I wish I got all that was More

by lions.visit-0h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger
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Jan 05, 2023 -

Lou Fusz Ford responded

We appreciate you. Thank you for choosing our store, and we will be passing your message along!

December 30, 2022

Very accommodating they were able to get us in the day. They were friendly and kept is updated on when the car would be ready. More

by Planojoejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Jan 05, 2023 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

December 27, 2022

Lou Fusz called me with updates and fixed my truck quickly. Always welcoming and professional. More

by 4LEVITHOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in service
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Dec 27, 2022 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

December 26, 2022

Regular service appointment - oil/filter and tire rotation (and fluids topped off), all done with care. Service advisor was courteous and quick and the technician left not one smudge anywhere. Good More

by cna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn Caragher, Brandon S.
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Dec 27, 2022 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

December 21, 2022

For the second time, they searched until they found THE car I wanted. They listened to my needs, not just inventory. Very easy and timely transaction process. More

by Becky
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonas Broad, Grant Woods, Greg Andert
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Dec 22, 2022 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

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