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Lou Fusz Ford

Chesterfield, MO

4.6
2,243 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,243 reviews

January 18, 2023

The service center guys were great. Brandon was a big help. I will be back for all my needs for my Ford. More

by claudewking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Jan 20, 2023 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

January 17, 2023

Lou Fusz was awesome to work with, specifically salesman Paul and Brian on finance. Easiest car deal I've ever done; very understanding, patient and helpful. Would highly recommend and will return for futu More

by Bethany Chase
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Parker, Bryan Anderson
Jan 20, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We look forward to seeing you in our store again.

January 17, 2023

Professional and efficient. Thank you for your service. Brad , was exceptional and got my car service in record time, plus I got a coupon for a free car wash! Thank you Brad!!! More

by ANDREACRAYTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad in the service department.
Jan 20, 2023 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

January 17, 2023

Very friendly and fast experience. Thank you for the professionalism and care of my vehicle. More

by bbufalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Jan 20, 2023 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

January 17, 2023

Great service from Ford and my service advisor. Would definitely recommend this dealership to anyone More

by e.sid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger, Jerry Paule, Paul Parker, Paul Huch, Niky Kasman, John Dolan, Brad Greene, Abigail Fox, Greg Andert, Machaela Bryne
Jan 20, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

January 13, 2023

Very Courteous. Was able to check my car in early due to another apt. Appreciated the Car Wash Coupon received. More

by cjmhack654
Workmanship
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jan 13, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

January 13, 2023

Working with Rick Dana and Dan Hoeflinger couldn't be better. Both are extremely knowledgeable, diligent and personable. If it wasn't for them I may even consider a change to GM! More

by ENRUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Dan Hoeflinger
Jan 13, 2023 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

January 12, 2023

I was very pleased with the safety recall work they performed. The service writer was very polite and courteous and offered me a ride home due to the length of time necessary to complete the two recall More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Jan 13, 2023 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

January 11, 2023

Everyone went above and beyond management and tech included! Management (Brad I believe was his name) kept me informed of what was going on with my car. I was informed the tech stayed late to fix my c More

by Mistyburtonrealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Middendorf and Dan Obrecht
Jan 13, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

January 09, 2023

I have been going to this dealer 20 plus year and this visit took over 2 hours for the Works Pkg. this was not what I expected or was the norm at other Ford Dealers that I have used. More

by CJBOZEMAN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Stahl
Jan 09, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

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