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Lou Fusz Ford

Chesterfield, MO

4.6
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

March 08, 2023

Organized Helpful and Very Efficient. Thanks for your top tier service. Nice Patient Thank You More

by Vernishad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Noles
Mar 09, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

March 07, 2023

Lou Fusz did great work with excellent communication and got it done ahead of time. More

by JASON@KETTEMAN.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Mar 09, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

March 04, 2023

Super helpful and fast service. I will for supe be back for more Ford service apts. More

by akajay25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 07, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

February 27, 2023

Had my vehicle for nearly 4 weeks to fix a rattle. I had to call it I would not receive any update on my vehicle repair, that process involved called 2 or 3 times before anyone that was associated wit More

by BERNARD.WHALEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anyone in the service department
Feb 28, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

February 25, 2023

Terrible! Car dropped off on Monday to be repaired on Tuesday. Took till Thursday afternoon More

by Richard.Erker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Feb 27, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

February 25, 2023

Very courteous prompt service. Timely as well. Everyone was very informative and polite. Very well done!! More

by Gmpajim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger
Feb 27, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

February 22, 2023

Friendly, efficient, kind, and speedy sales transaction. I knew what I wanted and the sales woman did a great job making it happen. More

by stlgirl51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bijan, Machaela Bryne
Feb 24, 2023 -

Lou Fusz Ford responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

February 22, 2023

Staff was very nice, friendly. Waiting area was clean, comfortable. Service was done in a timely manner. More

by jeherries
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in finance , John Stahl
Feb 24, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

February 21, 2023

Machaela Byrne did a great job and kept informed. Because of her timely update I got the tesla there. Also the finance manager, who is new at his job, did a wonderful job! More

by ameralmasalmeh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Machaela Bryne
Feb 24, 2023 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

February 16, 2023

I brought my car on for warranty repair. I really didn't communicate with the service department much. Really have no opinion. You keep sending me texts asking to complete the survey...this More

by timawilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson, Machaela Bryne
Feb 17, 2023 -

Lou Fusz Ford responded

We appreciate you. Thank you for choosing our store, and we will be passing your message along!

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