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Lou Fusz Ford

Chesterfield, MO

Overview
Reviews
4.6
2,243 Reviews
Call Dealership (636) 238-5919
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,243 reviews

March 09, 2023

Very courteous. They take the time to fully explain what will be done and give recommendations for other items for preventative maintenance without seeming pushy. More

by rick.johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad in service department
Report | Print
Mar 10, 2023 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

March 09, 2023

Brad is great! He reviews in details what I need to know and answers all my questions thoroughly. More

by JAY_MEE_CK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad in Service Dept.
Report | Print
Mar 10, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

March 08, 2023

Organized Helpful and Very Efficient. Thanks for your top tier service. Nice Patient Thank You More

by Vernishad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Noles
Report | Print
Mar 09, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

March 07, 2023

Lou Fusz did great work with excellent communication and got it done ahead of time. More

by JASON@KETTEMAN.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Report | Print
Mar 09, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

March 04, 2023

Super helpful and fast service. I will for supe be back for more Ford service apts. More

by akajay25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Mar 07, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

February 27, 2023

Had my vehicle for nearly 4 weeks to fix a rattle. I had to call it I would not receive any update on my vehicle repair, that process involved called 2 or 3 times before anyone that was associated wit More

by BERNARD.WHALEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anyone in the service department
Report | Print
Feb 28, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

February 25, 2023

Terrible! Car dropped off on Monday to be repaired on Tuesday. Took till Thursday afternoon More

by Richard.Erker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Feb 27, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

February 25, 2023

Very courteous prompt service. Timely as well. Everyone was very informative and polite. Very well done!! More

by Gmpajim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger
Report | Print
Feb 27, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

February 22, 2023

Friendly, efficient, kind, and speedy sales transaction. I knew what I wanted and the sales woman did a great job making it happen. More

by stlgirl51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bijan, Machaela Bryne
Report | Print
Feb 24, 2023 -

Lou Fusz Ford responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

February 22, 2023

Staff was very nice, friendly. Waiting area was clean, comfortable. Service was done in a timely manner. More

by jeherries
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in finance , John Stahl
Report | Print
Feb 24, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

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