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Lou Fusz Ford

Chesterfield, MO

4.7
2,254 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,254 reviews

April 05, 2023

Courteous and prompt sevice. Not sure about having to write so many wirds. Come o More

by tjwidlacki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Paule
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

April 05, 2023

Got my trucks oil changed quickly and painlessly. Offered extra maintenance but wasn’t necessary this time More

by bhuseman1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacklyn
Apr 06, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

March 31, 2023

Rey helpful. Answered all my questions. Very. Very, very, very, very, very, very, very good More

by mrkicksbutt
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Stahl
Apr 06, 2023 -

Lou Fusz Ford responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

March 31, 2023

Took my 2022 ford bronco in to be repaired. Rear ended. Paid for new bumper and sensor. Wrong sensor installed and bumper did not get replaced. Still same damaged bumper. To top it all off the More

by jj_mott74
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Tech 715 Mark is terrible
Apr 06, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

March 29, 2023

I Love the valet pick up option and communication between me and my representative! Well done! More

by korina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Apr 06, 2023 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

March 25, 2023

Machaela was great to work with on the purchase of our used vehicle. Her customer service and professionalism were top notch before, during, and even after the sale. The finance person and management were More

by vavery12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Machaela Bryne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

March 25, 2023

Excellent customer service from start to finish. A very courteous and friendly staff that made for an exceptional experience. The work was completed in a timely manner with helpful updates throughou More

by danryan1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service department team.
Mar 27, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

March 25, 2023

Rick was great and very communicative! He answered all my questions and was always quick to respond with the information I needed. More

by xzanjfrancois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Mar 27, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

March 24, 2023

Loved the valet service and checking in the vehicle and receiving was very convenient. My only disappointment was no complimentary washing or vacuuming. We own a Subaru as well and they always clean and va More

by dstinnet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Mar 27, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

March 23, 2023

Brad was amazing! He was knowledgeable and helpful and assisted me throughout the process. Lou Fusz staff was amazing. David M. was also great, as he provided me sh More

by fatin1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad and Daniel
Mar 24, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

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