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Lou Fusz Ford

Chesterfield, MO

Overview
Reviews
4.6
2,243 Reviews
Call Dealership (636) 238-5919
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,243 reviews

March 21, 2023

Never really got a full explanation of what was wrong and I had call when the car was done. I was told after I called it was done over an hour ago. More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad was very nice at the service department.
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Mar 27, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

March 18, 2023

Friendly clean service center second visit there found problem with vehicle I didn’t realize was there More

by target1911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 20, 2023 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

March 18, 2023

Very professional team they get you in and out. Also keep you informed about your service. More

by nannawithNannainton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Merz
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Mar 20, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

March 18, 2023

Greg was very detailed and helpful. Bijan in the finance department was quick and efficient. Both explained everything thoroughly. More

by ewilderman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy, Greg Andert
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Mar 20, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

March 15, 2023

Lou fusz has great service advisors . I always get great service when I bring my Explorer there for service . Rick Dana is exceptional, an professional More

by robert_gross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana I great, Scott Fritts, Kevin Montagne, Jamie Stocks
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Mar 15, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

March 14, 2023

It didn't take all day to purchase the vehicle. It was a pleasant car buying experience. More

by Debbie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy, Machaela Bryne
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Mar 14, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

March 11, 2023

The whole experience was awesome The remainders, the service people and the shuttle driver all were polite More

by GOLFNDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 14, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

March 11, 2023

Service and people were very nice but an hour and 40 minutes for an oil change when I had an appointment is too long More

by christianhon
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Mar 14, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

March 09, 2023

Great Service Manager! ! Very knowledgeable and friendly. Will get all my done here going forward. More

by kmccormick3432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Noles
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Mar 09, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

March 09, 2023

Service department is easy to work with from ease of scheduling online to working with the service tech after drop off. More

by Monica B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department/ Brandon
Report | Print
Mar 09, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

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