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Lou Fusz Ford

Chesterfield, MO

Overview
Employees
Reviews
Vehicles
4.7
2,255 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,255 reviews

April 15, 2023

bait and switch on vehicles purchased new vehicle it was dirty when I picked it up wasn't prepped properly More

by kevols@live.com
Recommend Dealer
No
Employees Worked With
Brad Greene
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Greene
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Apr 17, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

April 13, 2023

Great experience, easy to deal with. Explained all added services before the start of appointment More

by Jonathanpier13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stahl
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Apr 17, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

April 12, 2023

My experience was great! Everything was quick and painless and the rental car was very nice! More

by MRSWHITE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaqueline in service and Zach Kroll and the two ladies in your rental department. And you guy who drove me to work and picked me up is so nice!!
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Apr 13, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

April 12, 2023

They were helpful in finding a vehicle in my price range. The sales woman (Machaela Byrne) we very friendly and had good customer service. More

by Bwesleymedia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Machaela Bryne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2023 -

Lou Fusz Ford responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

April 11, 2023

Do not take your Ford vehicle here! The service department is inadequate at best! My daughter made an appointment a month ago to have a recall item taken care of and to also have a fe More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
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Apr 13, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

April 11, 2023

Every-time i come in for my routine service it’s always Easy ,quick ,and efficient! Friendly & easy going employees! More

by Alo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
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Apr 13, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

April 08, 2023

The process was fast, efficient, and painless on my end. The dealer was also willing to work with me entirely over the phone due to my distance More

by Weston
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Andert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Woods
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Apr 10, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

April 07, 2023

I was able to schedule an oil change next day. The facility was clean and the staff was friendly. More

by lcpl_loreg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Apr 10, 2023 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

April 06, 2023

Brad was very pleasant and thorough! I appreciated that the work was done ahead of schedule. More

by EMMERS8542
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Middend
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Apr 10, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

April 05, 2023

I patronize this dealership because I trust it to care for my vehicle and keep it operating safely. More

by Escape
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Middendorf
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Apr 06, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

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