Lou Fusz Ford

Everyone I worked with was professional, knowledgeable and customer focused. They took great care of my restored Bronco. and customer focused. They took great care of my restored Bronco. More

Took my 2022 ford bronco in to be repaired. Rear ended. Paid for new bumper and sensor. Wrong sensor installed and bumper did not get replaced. Still same damaged bumper. To top it all off the Rear ended. Paid for new bumper and sensor. Wrong sensor installed and bumper did not get replaced. Still same damaged bumper. To top it all off the the bumper I didn’t get is for a 2021 badlands. I have a 2022 outer banks tech #715 Mark probably ordered wrong bumper and realized when it came it and put the old damaged bumper on thinking we wouldn’t notice. Makes me wonder about the sensor??? That’s a weird blue when all my sensors are black!!!! Second no check for alignment issues was done. The reflector light is still cracked. Makes me question what other shady stuff goes on at this dealership, here I thought I was doing the right thing by having a Ford company repair it. Just looked up the codes for sensor part like I did the bumper and guess what!!! IT DOES NOT FIT A 2022 outer banks bronco… almost tempted to call better business bureau and let them know what kind of services are being provided or should I say not provided. Very shady tech you have representing your company!!! More

Rey helpful. Answered all my questions. Very. Very, very, very, very, very, very, very good Answered all my questions. Very. Very, very, very, very, very, very, very good More

I Love the valet pick up option and communication between me and my representative! Well done! me and my representative! Well done! More

Machaela was great to work with on the purchase of our used vehicle. Her customer service and professionalism were top notch before, during, and even after the sale. The finance person and management were used vehicle. Her customer service and professionalism were top notch before, during, and even after the sale. The finance person and management were great too. No pressure, fair negotiating, and great service. We had a fairly minor but expensive issue with the car come up after we bought it and Lou Fusz did not hesitate to make it right. More

Rick was great and very communicative! He answered all my questions and was always quick to respond with the information I needed. He answered all my questions and was always quick to respond with the information I needed. More

Excellent customer service from start to finish. A very courteous and friendly staff that made for an exceptional experience. The work was completed in a timely manner with helpful updates throughou A very courteous and friendly staff that made for an exceptional experience. The work was completed in a timely manner with helpful updates throughout the process. More

Loved the valet service and checking in the vehicle and receiving was very convenient. My only disappointment was no complimentary washing or vacuuming. We own a Subaru as well and they always clean and va receiving was very convenient. My only disappointment was no complimentary washing or vacuuming. We own a Subaru as well and they always clean and vacuum out the car. I would think Ford would provide the same service since the cost of vehicle is double a Subaru More

Ordered my Bronco Sport Collin kept me in the loop from order to arrival Grant made financing east Overall great experience order to arrival Grant made financing east Overall great experience More

Brad was amazing! He was knowledgeable and helpful and assisted me throughout the process. Lou Fusz staff was amazing. David M. was also great, as he provided me sh He was knowledgeable and helpful and assisted me throughout the process. Lou Fusz staff was amazing. David M. was also great, as he provided me shuttle to and from the dealership. More