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Lou Fusz Ford

Chesterfield, MO

Overview
Reviews
4.6
2,243 Reviews
Call Dealership (636) 238-5919
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,243 reviews

July 21, 2023

Quick communication on what was wrong and efficient work to get it corrected. Also, very polite in the phone More

by terri123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
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Jul 24, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

July 19, 2023

When I arrived, the dealership was very welcoming and everyone was so nice to talk too. Very good staff they have More

by landanjaeger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane in finance, Machaela Bryne
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Jul 19, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

July 19, 2023

Rick Dana always a big help. He is actually why I take my truck there. More

by scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick dana
Report | Print
Jul 19, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

July 19, 2023

The dealership service department was very friendly and communicative. They made it very easy and convenient to conduct business. More

by shana0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Piel, Daniel (valet)
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Jul 21, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

July 17, 2023

Service department fantastic listeners, followed up & mechanics fixed all issues. Great communication throughout process. Thanks More

by nancypolster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Report | Print
Jul 17, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

July 17, 2023

Every repair takes weeks to be done. Causing an increase in rentals. Each time I have something repaired, soon as I recieve my vehicle back, there is something else wrong. Almost like th More

by lfranklin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager not listed
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Jul 19, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team here at Lou Fusz Ford. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

July 16, 2023

Awesome customer service. Rick Dana is the BEST! He always goes the extra mile in communicating. More

by Striebelpalace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Report | Print
Jul 17, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

July 14, 2023

Friendly and helpful sales folks, though not super knowledgeable about the car. Finance was also friendly but almost had me pay for a warranty that didn't add much coverage. Seemed like an honest mist More

by ben81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy, Collin Schroeder
Report | Print
Jul 17, 2023 -

Lou Fusz Ford responded

We appreciate you. Thank you for choosing our store, and we will be passing your message along!

July 14, 2023

Bijan in finance helped me purchase my new Mustang GT. He was super polite and very knowledgeable and made me feel comfortable the entire time! Definitely recommend this place! More

by Andy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy
Report | Print
Jul 17, 2023 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

July 12, 2023

Always have great experiences with this dealership. The service department is friendly and quick getting me in and out. More

by FYR_EMSDISPATCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Merz, Kyle Bullock
Report | Print
Jul 14, 2023 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

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