
Lou Fusz Ford
Chesterfield, MO
Filter Reviews by Keyword
By Type
Showing 2,249 reviews
Was greeted warmly and friendly by Jake Gaspard who did an outstanding job of showing me all! the features of the explorer st. He never rushed or pressured me and worked hard to get me a great deal an outstanding job of showing me all! the features of the explorer st. He never rushed or pressured me and worked hard to get me a great deal More
Greg and his team were great from start to finish! ! Very attentive and informative and willing to do what I asked with no hassle!! As stressful as the car buying experience is they made it a little ea ! Very attentive and informative and willing to do what I asked with no hassle!! As stressful as the car buying experience is they made it a little easier! if looking for a great ford and sales team its a must you shop with with! More
Jim was great to work with. Sent me multiple videos of the vehicle which convinced me to come out and look at it. It was parked in my driveway the same night. Sent me multiple videos of the vehicle which convinced me to come out and look at it. It was parked in my driveway the same night. More
They were incredibly thoughtful and worked to make our delivery of my bronco order quick and painless! We'll be using them again in the future. delivery of my bronco order quick and painless! We'll be using them again in the future. More
Greg was great to deal with if he didn’t know something he would quickly find the answer and respond. The whole buying experience was great. Bijan in the finance department was very knowledgeable and helpf he would quickly find the answer and respond. The whole buying experience was great. Bijan in the finance department was very knowledgeable and helpful. Overall No hassles no problems. More
This is the FINAL time I will EVER go to Lou Fusz Ford for service. Today the valet service dropped my vehicle off to the wrong address and then asked for a review of their delivery service. In my last 3 for service. Today the valet service dropped my vehicle off to the wrong address and then asked for a review of their delivery service. In my last 3 experiences they have not brought my car back to me the same day and left me stranded with zero communication on the status. They replaced my brakes and rotors when they had been replaced at a different dealership just 14 months prior and didn’t need replacements. Only when I asked for the “old” ones and p other invoice did they say they were in error to try to charge me more than $1,000 for work I didn’t need. This morning I get a text 25 mins after my set pickup appointment time saying they would be showing up 45 mins late. When I said something to the manager he just asked if I had my phone on me. Now my car is God knows where and they have to come and get my spare key to transport it back to me. I have no words for the incompetence Lou Fusz Ford continues to exhibit. More
The sales experience was excellent. Once we had a vehicle selected they got us in and out in just a couple hours. Everyone was friendly and accommodating and the salesman (Greg) was ver Once we had a vehicle selected they got us in and out in just a couple hours. Everyone was friendly and accommodating and the salesman (Greg) was very knowledgeable. More
Great job team! Collin and Bryan did excellent work helping with my choices!! And thier knowledge aided in a quick and effortless trip! Thanks again guys! Collin and Bryan did excellent work helping with my choices!! And thier knowledge aided in a quick and effortless trip! Thanks again guys! More