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Lou Fusz Ford

Chesterfield, MO

4.6
2,242 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,242 reviews

September 22, 2023

Jaclyn in service was great to work with, she did her best to insure my repair was handled as quickly as possible More

by Whtdat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn in service, parts Department manager, Scott Fritts, Kevin Montagne, Jamie Stocks
Sep 25, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

September 22, 2023

Very professional and helpful! My vehicle was ready when promised and my invoice matched the estimate which I was given prior to the work started. More

by mtbldrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Sep 25, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

September 20, 2023

They were very professional and easy to work with. They didn’t have the car we wanted on their lot but took the time to find it at a sister dealership and worked out a deal so we could get our car More

by redbirdz97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Stahl
Sep 22, 2023 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

September 20, 2023

Beat team I have ever encountered. Bijan was friendly and knowledgeable and Jeff wa a great as well. More

by Andy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant Woods, Alondra Cornejo, Bijan Porshahidy, Jeff Ream, Cory Laneman, Greg Andert, Nick Borger
Sep 22, 2023 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

September 19, 2023

I scheduled an appointment for 10 o’clock and was still placed on a waiting list. I waited until about 1:15 pm to the my brake fluid hoses replaced because there was a recall. I still don’t understand the More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Sep 20, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

September 15, 2023

Got vehicle ready faster than estimated time. Cost was lower than estimated. Excellent service met and exceeded my expectations. More

by Madre541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Middend
Sep 20, 2023 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

September 15, 2023

Lou Fusz Ford, Chesterfield is now our dealership to service our car. Super easy and fast to book appointments. Rick did a great job keeping me informed, he was excellent at explaining what would be don More

by HCABLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in service
Sep 20, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

September 13, 2023

I live 2 hours away in Cape Girardeau and drive to this dealership to service our vehicle. The dealership in our town does not have the best reputation and will not trust them. Everyone at Lou Fusz in Ches More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn and another gentleman on Monday
Sep 15, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

September 12, 2023

Brandon has been great to work with. The service center has a huge delay getting the vehicles looked at. More

by ANTHONY_MOSBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Sep 15, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

September 10, 2023

Excellent service from Lou Fusz Ford - Rick Dana and Blake Howdeshell. Rick found me a convenient time to bring in my vehicle, sorted out what needed doing, and Blake got the work done efficiently. Gr More

by cna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Blake Howdeshell
Sep 15, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

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