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Lou Fusz Ford

Chesterfield, MO

Overview
Reviews
4.7
2,251 Reviews
Call Dealership (636) 238-5919
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

October 06, 2023

15. Word is a lot I really don’t have that much great to say I work there. I’m very happy I’m happy with my vehicle. More

by johnstahl220
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Stahl
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Oct 11, 2023 -

Lou Fusz Ford responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

October 05, 2023

Rick Dana does a great job and is very customer focused! He was honest and clear! More

by Pearson.doug.d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
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Oct 06, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

October 04, 2023

Greg was great. Extremely helpful and made sure we got the exact vehicle we wanted. More

by JBL5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Andert
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Oct 06, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

October 02, 2023

This was the 5th vehicle we have purchased from Lou Fusz and will be the last. We talked about purchasing the F250/350 King Ranch and we are now working with a new dealership out of the Lou Fusz group. More

by amp1d9
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Collin Schroeder
Report | Print
Oct 03, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

September 30, 2023

Great service and communication from the team. Thank you. I’ll be back for my next service More

by doug.drescher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
You didn’t list the service department employees
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Oct 03, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

September 29, 2023

Purchasing a new vehicle - under any circumstances - is always stressful. However, Brian, Machaela and the rest of the staff we worked with at Lou Fusz Ford were great to work with and made the experience More

by waltzcm126
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy, Machaela Bryne
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Sep 29, 2023 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

September 28, 2023

Great dealership! Communication is great! Brian, Brad and Rick are top notch. I take all my Ford’s to Lou Fusz. More

by SCOTTHORTIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Rick, Brad in service
Report | Print
Sep 29, 2023 -

Lou Fusz Ford responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

September 27, 2023

Very clean and very friendly. This is my second car that I have bought from Lou Fusz Ford More

by mko1974
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Williams, Greg Andert
Report | Print
Sep 27, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

September 26, 2023

Courteous, personable sales person. Dealership agreed to provide missing cargo cover and touch-up paint, which was appreciated. More

by pammcg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Roemer, Greg Andert
Report | Print
Sep 27, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

September 22, 2023

Jaclyn in service was great to work with, she did her best to insure my repair was handled as quickly as possible More

by Whtdat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn in service, parts Department manager, Scott Fritts, Kevin Montagne, Jamie Stocks
Report | Print
Sep 25, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

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