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Lou Fusz Ford

Chesterfield, MO

4.6
2,241 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,241 reviews

October 27, 2023

It takes well over 30 minutes on hold for the service department to answer their phone. Then when they do, they say they will call you right back and the never do. Brad who attended to me was great but More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Those who answer the phone, Brad Greene
Oct 30, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

October 26, 2023

Quick efficient and friendly. The man who helped me got me in and out very quickly. More

by Hurley9865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot the name but it was the service department
Oct 27, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

October 26, 2023

Easy to get an appointment and very fast turn around. Is what more can you ask for? Is a car wash would be nice. More

by ben88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger
Oct 27, 2023 -

Lou Fusz Ford responded

We want to express our appreciation for taking the time to share your store experience. We're happy to provide you with an experience that was acceptable. Looking forward to your next visit with us!

October 24, 2023

drove 90 miles to try to make a deal could not be happier with the outcome would do it again More

by mit_454
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant Woods
Oct 24, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

October 23, 2023

Brad was personable, managed my expectations well by telling me they were behind, but then getting my work done quickly. Nice job. More

by rhauck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brad
Oct 24, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

October 23, 2023

Greg was knowledgeable and so helpful in every aspect of the sale. He was excellent. While I was waiting for my Maverick, he kept me updated on its progress. Bijan was able to help in the financial area a More

by Marylou3629
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy finance. 5 stars, Greg Andert
Oct 24, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

October 22, 2023

The experience was great. Grant was great to talk to and even created a video to show the car was available. The financial person explained everything that was offered and exp More

by Amb123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant Woods, Bijan Porshahidy
Oct 24, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

October 20, 2023

Expectations were met picked up my vehicle from home. Wa returned to me early afternoon. I was very pleased. More

by Rock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Oct 24, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

October 18, 2023

We had a great experience at Lou Fusz. Their sales & finance teams we friendly and efficient. This was an overall great process and experience! More

by duncan_amy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romer, 5 stars , Alondra Cornejo
Oct 20, 2023 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

October 16, 2023

Great staff. This is my 4th vehicle I’ve purchased from Lou Fusz Ford. Would recommend to anyone. More

by jwatson2012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant Woods, Bijan Porshahidy, Cory Laneman
Oct 18, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

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