Lou Fusz Ford

Superb Experience Not being a fan of dealing with high pressure sales, I usually detest buying a new vehicle. I was pleasantly surprised when I purchased my 2016 Ford Not being a fan of dealing with high pressure sales, I usually detest buying a new vehicle. I was pleasantly surprised when I purchased my 2016 Ford F150 from Lou Fusz. My salesperson, Jerry Paule, was very easy to work with and I felt like I was being provided a service vs. being "sold" a vehicle. Jerry was extremely knowledgeable about the vehicle I was interested in and after I ordered the vehicle kept me aware of the progress the vehicle was making through its production cycle. Not really necessary, but it shows that he was willing to go that extra mile. All in all I was very impressed and satisfied with my vehicle buying experience at Lou Fusz, and would recommend the dealership and Jerry Paule as a salesperson. More

CarPass Maintenance Brian Noles was great and handled all the questions. Honey and Gerry were super helping to provide info that saved me money on my State Farm car insu Brian Noles was great and handled all the questions. Honey and Gerry were super helping to provide info that saved me money on my State Farm car insurance beside passing the time of the maintenance. More

Great Experience Our recent purchase of a used vehicle from Lou Fusz Ford was easy and stress free mainly due to our salesperson Henry Prebianca. He was so knowledgea Our recent purchase of a used vehicle from Lou Fusz Ford was easy and stress free mainly due to our salesperson Henry Prebianca. He was so knowledgeable about the vehicle and all the "gadgets". After the actual purchase, he guided us through the electronics and how it works etc. We highly recommend Henry and Lou Fusz Ford - overall the service was excellent! More

We have always had a great experience. Great service dept We have been using the service department for over 10 years and have never had a bad experience. We have taken many different makes and models here an We have been using the service department for over 10 years and have never had a bad experience. We have taken many different makes and models here and have always been pleased More

Excellent Service Dan Hrin was very professional and friendly. Coming from out of town, we made the whole deal through the Internet. He sent me all the information I re Dan Hrin was very professional and friendly. Coming from out of town, we made the whole deal through the Internet. He sent me all the information I requested on a 2015 Transit 3500 and was very knowledgable and informative. He even took an extra step and offered to pick me up at the airport! Financing with Jeff was also a great experience; no hassle whatsoever. I would totally recommend this dealership..... More

Outstanding Experience! From first meeting Jerry Paule I felt that I was in good hands. His experience and attention to me and my needs were so reassuring. We consummated t From first meeting Jerry Paule I felt that I was in good hands. His experience and attention to me and my needs were so reassuring. We consummated the deal - trade-in and "new" (used) vehicle - yesterday [10/16/2015] afternoon and I could not be more pleased! Thanks, Jerry, and all your associates for this outstanding experience! I have already and will continue to recommend to my old-car [Ford Club] buddies to contact Jerry & Lou Fusz Ford for their auto & truck needs .... and even a place to trade in their old, collector vehicles. George Ball Ballwin, Missouri More

Always great service My service experience was impeccable once again! Matt took control of my vehicle and had me in and out within 90 minutes. He pointed out service items My service experience was impeccable once again! Matt took control of my vehicle and had me in and out within 90 minutes. He pointed out service items required for 40,000 miles. He explained what was needed and how much it would cost...while at the same time looking for discounts to defray those costs! The Lou Fusz family of dealerships are always keen on helping to keep costs down. More

Ripped Off We had a terrible experience with Lou Fusz Ford service department in 2015. I have never been so ripped off in my entire life. This place is extremely We had a terrible experience with Lou Fusz Ford service department in 2015. I have never been so ripped off in my entire life. This place is extremely dishonest. More

A-1 Customer Service Dan Hoeflinger was one of the best salespeople I've ever worked with. My car had an AC issue that he noticed on the day I flew in to pick up the car. Dan Hoeflinger was one of the best salespeople I've ever worked with. My car had an AC issue that he noticed on the day I flew in to pick up the car. Ford just couldn't fix the problem, so Lou Fusz gave me a voucher and they actually paid for the AC repair I had done in Indianapolis. I would definitely work with him again in the future. His immediate supervisor, who took over the paperwork part of the sale at the end, was kinda rude to Dan. I didn't like the arrogant way in which he spoke to Dan. But Dan I heartily recommend. This is our second car purchased from afar from Lou Fusz. We have liked dealing with the Fusz dealerships. Of course, always take care when purchasing from afar. More