Lou Fusz Ford

Extremely disappointed Where to begin?! We came in knowing what we wanted. Very easy sale. However, the nightmare started within an hour of walking through the door. No Where to begin?! We came in knowing what we wanted. Very easy sale. However, the nightmare started within an hour of walking through the door. Not only did we have to jump through hoops several times in order to "get the loan to go through" but we were not informed any information on the percentage rate and other information that should have been discussed. Also, the price on the car was a thousand dollars more than what was listed online. We were told that we would receive the online price. We did not receive this price. I had recently purchased a vehicle prior to this from another well known dealership. That dealership did not make me jump through crazy hoops, very informative, did not take advantage of us and so on. The difference between the two dealerships is huge. In fact, our families use lou fusz for work, home and play vehicles. They will now be switching over to the other dealership due to the poor service and nonsense we (and now another family member) had to deal with from lou fusz. That's over 200 vehicles!! Something major needs to change to bring back the quality lou fusz used to offer and no longer does. Extremely disappointed. More

Service Review Brian was great an very professional. Tech that performed service did excellent work. Thanks to all for your excellent customer service. Service comp Brian was great an very professional. Tech that performed service did excellent work. Thanks to all for your excellent customer service. Service completed in excellent time. Dennis More

Commendable service experience again! Same experience as my wife: brought my '12 Mustang GT in for an oil change and brake system flush and enjoyed the usual terrific customer service. S Same experience as my wife: brought my '12 Mustang GT in for an oil change and brake system flush and enjoyed the usual terrific customer service. Set up the appointment through Service Adviser Doug and Service Advisor Anthony took care of things at the shop. Both SA's are great to deal with and Anthony popped into the waiting room to tell me the work was finished. Technician Ron M. did a great job, too. Top-notch service, as always. More

Great Car Purchase Experience Jerry Paule was very helpful and professional. We bought a 2017 Escape- He made it so easy and straight forward. We could tell he brought a lot of e Jerry Paule was very helpful and professional. We bought a 2017 Escape- He made it so easy and straight forward. We could tell he brought a lot of experience to the table. Would go back to Jerry again for our next car! Excellent experience! More

Good Customer Service is Dead? Not at Lou Fusz Ford ! My family has enjoyed outstanding sales and service support at Lou Fusz Ford for many years. Gary and his team have treated us like family and I cann My family has enjoyed outstanding sales and service support at Lou Fusz Ford for many years. Gary and his team have treated us like family and I cannot over emphasize how well we have been treated. They sell high quality vehicles, they stand behind what they sell, and if service is ever needed, it is top notch. More

Always Awesome!! Anthony Romeo always goes above and beyond, Matt Brautigam(The Mechanic) did a wonderful job as well to ensure everything was accurately fixed on my v Anthony Romeo always goes above and beyond, Matt Brautigam(The Mechanic) did a wonderful job as well to ensure everything was accurately fixed on my vehicle!! I highly recommend Lou Fusz Ford, all the staff is always friendly!!!!! More

Outstanding I purchased a new 2017 Ford mustang in July, 2017. Jerry Paule was my sales representative and performed an outstanding job. He was prompt, friendly I purchased a new 2017 Ford mustang in July, 2017. Jerry Paule was my sales representative and performed an outstanding job. He was prompt, friendly, professional, had all the answers to my questions, and presented all options for financing. I could not ask for any better service. Gerry Matlock More

Allison Hoch Allison was great during our car purchase. She was knowledgeable about the vehicles and their features. She was willing to listen to our questions and Allison was great during our car purchase. She was knowledgeable about the vehicles and their features. She was willing to listen to our questions and let us lead the purchase process. In other words, she let us buy a car rather than trying to sell us a car. She made the purchasing process as painless and hassle-free. After the sale, her explanation of the cars features was the best I have experienced. She was organized, logical, patient,and well informed while showing us how our new vehicles features worked. I forgot to mention that during the shopping phase, her communication was enough without being intrusive. I will recommend her to anyone looking to buy a car. More

Purchase of new Escape We bought a new 2017 Escape from Lou Fusz Ford in May 2017. Our sales consultant was Jerry Paule. At 78 and 77 years of age, I'm excited to state th We bought a new 2017 Escape from Lou Fusz Ford in May 2017. Our sales consultant was Jerry Paule. At 78 and 77 years of age, I'm excited to state that prior to this experience my wife and I have never dealt with what we consider a truly caring, experienced sales person who actually was actually concerned about our feelings and needs. Jerry was very thorough by helping us understand the available options and thereby assisting us with those we wanted and those we didn't. A competitive St. Louis area dealer didn't do that for us. Jerry also researched other dealers for the final options, color, etc. that we selected and then offered us an equitable price. We were relaxed and didn't feel any pressure to either hurry or make an immediate decision -- although we did make our decision on our first visit. We will absolutely buy all of our future vehicles from this dealer and, more specifically, from Jerry. More

New Truck Purchase Gary, John and the Fusz Ford team again made purchasing there a pleasure. They were, as always, professional, courteous, and friendly. Thanks again Gary, John and the Fusz Ford team again made purchasing there a pleasure. They were, as always, professional, courteous, and friendly. Thanks again for helping me with the new truck! More