Lou Fusz Ford

Excellent customer service! For someone new in buying a car on her own, this experience was excellent. Nick Prebianca was so kind patient and answered all my questions when as For someone new in buying a car on her own, this experience was excellent. Nick Prebianca was so kind patient and answered all my questions when asked without hesitation. I would recommend anyone looking for a car to stop by the dealership and see Nick! I had a great experience, did not feel pressured, and was made to feel relaxed and confident about my new purchase. More

Service Appt Shelby was very knowledgeable on my Issues ...........You always dread Service Appts not at Lou Fusz Ford i was taken right away and was done in less Shelby was very knowledgeable on my Issues ...........You always dread Service Appts not at Lou Fusz Ford i was taken right away and was done in less than a hour More

Great dealership Dan Hoeflinger is the best I go to Lou Fusz for a great deal and the best sales person Dan Hoeflinger. I have bought several cars from Dan and have always been very pleased wit I go to Lou Fusz for a great deal and the best sales person Dan Hoeflinger. I have bought several cars from Dan and have always been very pleased with service and price never felt pushed in to something I did not want like other dealerships have done, an the price is always great. Dan takes the time to find out what I need and will find the best car for my family. Lou Fusz has a customer for life because of great people and a strong community presents. Henry Prebianca also made doing the loan easy and fast. More

2nd time trying to buy a car from them -- very untrustworthy 2nd time in two years we went to dealership working with same salesperson Mr. Joe R he was untrustworthy, condensending and tried to bully us. 2nd time in two years we went to dealership working with same salesperson Mr. Joe R he was untrustworthy, condensending and tried to bully us. More

A good dealership but a poor salesman. John Stahl did a great job during the sales process, but his after sales support was beyond disappointing. When I bought my truck from him, it only ha John Stahl did a great job during the sales process, but his after sales support was beyond disappointing. When I bought my truck from him, it only had one key, and was missing one hubcap (which I later realized). I asked for these two items to be furnished. After 4 weeks of several emails and phone calls, the only response was "what key?" and “send me a picture” of the hubcap. After a month of waiting on John, I called the service department, explained the situation and made an appointment to get the key made free of charge. The service department was more than helpful. I ended up finding a "like new" hubcap on EBay. The Service Department and other employees at Lou Fusz were outstanding, but Mr. Stahl took the purchase from a very enjoyable buying experience to very frustrating and disappointing. More

Trustworthy! I have been dealing with Lou Fusz, Chesterfield, since 1993 and have never been disappointed with them. Brian Noles , Service Advisor, has been grea I have been dealing with Lou Fusz, Chesterfield, since 1993 and have never been disappointed with them. Brian Noles , Service Advisor, has been great to work with and I never worry that their Service Dept. is trying to "rip me off"! If I wanted to buy a new car, I would not hesitate to call Dan Hoeflinger in their Sales Dept. Rita Shotwell More

curtious and took care of needs Mark Whitehead was polite and performed requested work on my car as needed. He went above what he needed to do. Honored all coupons had, even one exp Mark Whitehead was polite and performed requested work on my car as needed. He went above what he needed to do. Honored all coupons had, even one expired a couple days More

Another positive experience This is the 3rd used car I have bought from the Lou Diaz group. Nick Prebianca and Allison were both easy to work with. They went the extra mile for m This is the 3rd used car I have bought from the Lou Diaz group. Nick Prebianca and Allison were both easy to work with. They went the extra mile for me. Many thanks. More

Chose the Right Dealer! My first contact was with Allison Hock by e-mail. She was extremely helpful in regard to responding immediately to my inquiries. Allison focused spe My first contact was with Allison Hock by e-mail. She was extremely helpful in regard to responding immediately to my inquiries. Allison focused specifically on the kind of vehicle I was interested in buying. I also worked with Jerry Paule who took the time and showed patience with me in regard to addressing all of my concerns before making the purchase. Bottom line: I'm a happy camper! More

EXCELLENT SALES PERSON AND SERVICE I was very fortunate to have met and worked with Jerry Paule. I spoke with him on Friday - explained what I was looking for - within one half hour I I was very fortunate to have met and worked with Jerry Paule. I spoke with him on Friday - explained what I was looking for - within one half hour I received a call back - he found the car and payment I was looking for. Went to meet with him Saturday - transaction was very smooth and was able to drive home with my new car. Jerry listens to your needs and has the knowledge to research and work for you. Very honest with information. HIGHLY RECOMMENDED. Judi V More