Lou Fusz Ford

Incredible service The service department is outstanding with their professionalism and pricing. They do their best to get me the best pricing on maintenance and service The service department is outstanding with their professionalism and pricing. They do their best to get me the best pricing on maintenance and service. I really appreciate Brian Noles and his extra step he takes and honesty. He got me a very good price on tires and had several quotes for me to choose from. I travel a lot with my job and really feel like I can depend on my Escape to perform everyday. Thank you. Also a shout out to the girls in the office. They are quick to check out customers and very nice. It's an important job!! More

Awesome Service Awesome job Anthony Romeo and ladies in service department. From the fist call that was answered by Anthony asking if I was in a safe place, to gettin Awesome job Anthony Romeo and ladies in service department. From the fist call that was answered by Anthony asking if I was in a safe place, to getting rental car set up, to keeping me informed on the progress of my vehicle. The ladies in the service department adding a smile and a everything is going to be ok, makes a very good impression on a great team and a fantastic dealership. Thank you all for a #1 experience. More

Excellent customer service! For someone new in buying a car on her own, this experience was excellent. Nick Prebianca was so kind patient and answered all my questions when as For someone new in buying a car on her own, this experience was excellent. Nick Prebianca was so kind patient and answered all my questions when asked without hesitation. I would recommend anyone looking for a car to stop by the dealership and see Nick! I had a great experience, did not feel pressured, and was made to feel relaxed and confident about my new purchase. More

Service Appt Shelby was very knowledgeable on my Issues ...........You always dread Service Appts not at Lou Fusz Ford i was taken right away and was done in less Shelby was very knowledgeable on my Issues ...........You always dread Service Appts not at Lou Fusz Ford i was taken right away and was done in less than a hour More

Great dealership Dan Hoeflinger is the best I go to Lou Fusz for a great deal and the best sales person Dan Hoeflinger. I have bought several cars from Dan and have always been very pleased wit I go to Lou Fusz for a great deal and the best sales person Dan Hoeflinger. I have bought several cars from Dan and have always been very pleased with service and price never felt pushed in to something I did not want like other dealerships have done, an the price is always great. Dan takes the time to find out what I need and will find the best car for my family. Lou Fusz has a customer for life because of great people and a strong community presents. Henry Prebianca also made doing the loan easy and fast. More

2nd time trying to buy a car from them -- very untrustworthy 2nd time in two years we went to dealership working with same salesperson Mr. Joe R he was untrustworthy, condensending and tried to bully us. 2nd time in two years we went to dealership working with same salesperson Mr. Joe R he was untrustworthy, condensending and tried to bully us. More

A good dealership but a poor salesman. John Stahl did a great job during the sales process, but his after sales support was beyond disappointing. When I bought my truck from him, it only ha John Stahl did a great job during the sales process, but his after sales support was beyond disappointing. When I bought my truck from him, it only had one key, and was missing one hubcap (which I later realized). I asked for these two items to be furnished. After 4 weeks of several emails and phone calls, the only response was "what key?" and “send me a picture” of the hubcap. After a month of waiting on John, I called the service department, explained the situation and made an appointment to get the key made free of charge. The service department was more than helpful. I ended up finding a "like new" hubcap on EBay. The Service Department and other employees at Lou Fusz were outstanding, but Mr. Stahl took the purchase from a very enjoyable buying experience to very frustrating and disappointing. More

Trustworthy! I have been dealing with Lou Fusz, Chesterfield, since 1993 and have never been disappointed with them. Brian Noles , Service Advisor, has been grea I have been dealing with Lou Fusz, Chesterfield, since 1993 and have never been disappointed with them. Brian Noles , Service Advisor, has been great to work with and I never worry that their Service Dept. is trying to "rip me off"! If I wanted to buy a new car, I would not hesitate to call Dan Hoeflinger in their Sales Dept. Rita Shotwell More

curtious and took care of needs Mark Whitehead was polite and performed requested work on my car as needed. He went above what he needed to do. Honored all coupons had, even one exp Mark Whitehead was polite and performed requested work on my car as needed. He went above what he needed to do. Honored all coupons had, even one expired a couple days More

Another positive experience This is the 3rd used car I have bought from the Lou Diaz group. Nick Prebianca and Allison were both easy to work with. They went the extra mile for m This is the 3rd used car I have bought from the Lou Diaz group. Nick Prebianca and Allison were both easy to work with. They went the extra mile for me. Many thanks. More