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Lou Fusz Ford

Chesterfield, MO

4.6
2,241 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,241 reviews

December 04, 2023

Great experience Machaela Byrne was great to work with. I definitely would buy from her again. Made the experience of buying a new car easy and fun. She takes care of her customers! More

by Jay
Recommend Dealer
Yes
Employees Worked With
Machaela Byrne
Dec 08, 2023 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

December 03, 2023

The staff is incredibly friendly and not pushy, they have great prices on their vehicles and would recommend giving them a shot. More

by Rob L.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy, Luke Hardin
Dec 04, 2023 -

Lou Fusz Ford responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

December 03, 2023

Upon getting into my car that was there to be worked on I noticed the interior had been scratched up and the main console was not properly in place. I told Brad, he had it looked at. Both him and the mechani More

by me10h
Recommend Dealer
No
Employees Worked With
Brad
Dec 04, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

December 03, 2023

He's nice and worked with me on my situation He was super cool and made my experience nice More

by Jasminclark99k
Recommend Dealer
Yes
Employees Worked With
Rick
Dec 04, 2023 -

Lou Fusz Ford responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

December 01, 2023

Quick to help us, but said the car was getting scratches buffed out but when I picked up the car next day, it didn't look like a single scratch was buffed out. Felt sexist, I was not able to take the car ho More

by emily.bornhop13
Recommend Dealer
Yes
Employees Worked With
Kevin Bakeer
Dec 04, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

December 01, 2023

Had a great experince with the sales and management departments. Luke was a great help and went above and beyond to communicate with us and make sure we had a good deal! Bijan was super helpful and inf More

by MattM
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy, Luke Hardin
Dec 01, 2023 -

Lou Fusz Ford responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

December 01, 2023

This dealership is amazing. Everyone was so nice and all about making the customer feel heard. Luke was so great , from the minute I arrived, he already had the vehicle pulled u More

by Natashareyes90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy, Luke Hardin
Dec 04, 2023 -

Lou Fusz Ford responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

November 30, 2023

It was good, Lou Fusz took very good care of both us and the car! More

by DEMSHOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo
Dec 01, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

November 30, 2023

Easy to work with during the sale. '10yr/200k warranty' is misleading. Hoping the post sale experience is good. More

by donald.sorg
Recommend Dealer
Yes
Employees Worked With
Jeff Ream, Jeff Ream
Dec 01, 2023 -

Lou Fusz Ford responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

November 29, 2023

Experience was great They took care of all. my concern was even able to take care of my recalls for me. More

by Michaellw314
Recommend Dealer
Yes
Employees Worked With
Jaclyn McAllister
Nov 30, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

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