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Lou Fusz Ford

Chesterfield, MO

4.6
2,233 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,233 reviews

December 16, 2019

Always eager to serve I appreciate the work ethic of everyone in the service department. They keep things moving and try to get you out ASAP. Quality work as well. More

by pdjpop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger, Brandon Drazic, Alondra Cornejo, Niky Kasman
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you and please let us know when we can do so again!

December 16, 2019

Servicing my Jeep Lou Fusz Ford services all our Fords. When a change occurred at my Jeep dealer, decided to move routine maintenance to them. Always do a great job, More

by Kschieler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

December 16, 2019

Repairs, routine maintenance and new tires. Service advisor was thorough and accommodating. When needed parts were delayed, efforts were made to provide a vehicle, which enabled me to keep appoi More

by rmontgomery62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick dana
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for the 5 star rating! We really do appreciate your business and look forward to serving you again in the future!

December 16, 2019

Excellent service for my F350 Took my F350 diesel in for service. They got the service done quickly. Vehicle was clean afterwards also. No issues at all. Will come back More

by Tedkleist
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!

December 16, 2019

Issues with service / things getting overlooked There’s been a couple times I’ve taken vehicle in for service and it’s not done properly. Had to take it back in. More

by Coraokelley2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NA
Feb 24, 2020 -

Lou Fusz Ford responded

We are so sorry to hear this. Thank you for letting us know.

December 16, 2019

Service Routine service, quick, friendly. The service department always does a great job and is a reliable source of information on car maintenance. Rick does More

by STEVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Feb 24, 2020 -

Lou Fusz Ford responded

We appreciate your business! Thank you so much for the high rating!

December 16, 2019

Simple Service done Well Went in for a 10,000 mile checkup. Everything was serviced well, no problems. Techs and front desk people were kind and attentive. Good job. More

by Peg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

December 16, 2019

Great job Very nice. Helped with everything. Alway called me right back. Offered to pick me up and bring me to get my truck when it was done. More

by brpearson1s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Feb 24, 2020 -

Lou Fusz Ford responded

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

December 16, 2019

Slow service Appointment was made truck Was out of service for days after looking at the truck Called said nothing they could do wasn’t broke yet need to bring it More

by Qualityinstallstl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Jerome
Feb 24, 2020 -

Lou Fusz Ford responded

We are sorry for the problems. We appreciate you business.

December 16, 2019

Great experience I always receive a professional response from service advisory personnel Mr. Noles and/or Mr. Gritt. They always work to find the best solution for a More

by mouser1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Noles, Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We value your business and look forward to helping you again in the future.

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