Lou Fusz Ford

Work was never done. I scheduled a service call for 2:30 on Tuesday. I called at 5:30 to find out that nothing was ever done because of a lack of communication and pape I scheduled a service call for 2:30 on Tuesday. I called at 5:30 to find out that nothing was ever done because of a lack of communication and paperwork not getting to the right place. I had to pick it up then and wasted almost 4 hours dropping it off and picking it up. Sorry. Most of the past service calls went well. More

Fast and efficient Left my daughter’s car for oil change and headlight replacement. An hour later they called and said it was done even though work wasn’t supposed to b Left my daughter’s car for oil change and headlight replacement. An hour later they called and said it was done even though work wasn’t supposed to be completed until the next dat!! More

Quickly losing faith. I’ve had my truck for roughly 6 months and I’ve been to the shop 3 times for the same issues; twice in a month. Jerry Gritt has been kind. One rece I’ve had my truck for roughly 6 months and I’ve been to the shop 3 times for the same issues; twice in a month. Jerry Gritt has been kind. One receptionist was rude to my wife. More

I always have issues when I come in for service. I purchased the free oil changes when I bought the car. When I came in for the appointment I told them I was in to use that. They decided to add a tir I purchased the free oil changes when I bought the car. When I came in for the appointment I told them I was in to use that. They decided to add a tire rotation without explaining that was not part of the free oil change I had. This is just one of the items that this service dept and car dealership got incorrect. I always have an issue when I come to Lou Fusz. More

Oil change I took my Escape in for an oil change, tire rotation, and to have a light bulb replaced. I worked with Rick and it was a pleasant experience. I took my Escape in for an oil change, tire rotation, and to have a light bulb replaced. I worked with Rick and it was a pleasant experience. More

Good experience Great service as usual. Very efficient and good at explaining details if needed. Always get in and out in a short period of time. Friendly! Great service as usual. Very efficient and good at explaining details if needed. Always get in and out in a short period of time. Friendly! More

Service CAR STILL HAVING PROBLEMS UNSATISFIED Hopefully the problems will get fixes. I have wasted money trying to fix this vehicle yet I’m still having t CAR STILL HAVING PROBLEMS UNSATISFIED Hopefully the problems will get fixes. I have wasted money trying to fix this vehicle yet I’m still having the same problems More

Great Patience My truck had a few issues (no heat/o2 sensor out/remote start not working) and I was able to get all of my issues resolved with Lou Fusz within a few My truck had a few issues (no heat/o2 sensor out/remote start not working) and I was able to get all of my issues resolved with Lou Fusz within a few days. I was also able to get a rental car after Lou Fusz realized it was going to take a few days to finish the work needed on my truck. Brandon was also very patient with me (I was obviously frustrated, and Brandon was obviously very busy). I appreciate the work that is being done and I will continue to bring my truck to Lou Fusz for future services. More

Always made to feel important Always can count on quality work and quick service I am known by name as I have been a service customer for over for over 20 years Always can count on quality work and quick service I am known by name as I have been a service customer for over for over 20 years More

car fixed right on time! they gave me an appointment window that worked well, i told them which day i needed the car back and it was done precisely on time! they addressed ea they gave me an appointment window that worked well, i told them which day i needed the car back and it was done precisely on time! they addressed each issue perfectly. More