Lou Fusz Ford

Great experience Came in with a dead battery the morning of a long trip and they helped immediately and replaced the battery quick on a busy morning during the holiday Came in with a dead battery the morning of a long trip and they helped immediately and replaced the battery quick on a busy morning during the holidays. Great experience and will definitely come back! More

Nice service Well professional great service Took care business truck was ready when it was promised to be..Service representative was very professional was in co Well professional great service Took care business truck was ready when it was promised to be..Service representative was very professional was in contact with me all the time. More

Excellent as always Always take the vehicle to Lou Fusz for service. Friendly on time, and efficient. The cost is always well within what I would expect even from a dea Always take the vehicle to Lou Fusz for service. Friendly on time, and efficient. The cost is always well within what I would expect even from a dealership. More

No real effort. 66k F150 with low speed vibration. Was told no Abnormal vibration. It may get better, it may get worse. If It does, bring it back. Since when is AN 66k F150 with low speed vibration. Was told no Abnormal vibration. It may get better, it may get worse. If It does, bring it back. Since when is ANY vibration at 30 mph "normal". We're talking smooth pavement, strictly truck issue. Ford makes you regret the purchase when you're forced to put up with this garbage. 2 stars was for the respectful service writer. More

8000 Mile Maintenance Service I bought my 2017 Mustang new from Lou Fusz Chesterfield and have had all service completed at this location. All work was prompt, professional and ex I bought my 2017 Mustang new from Lou Fusz Chesterfield and have had all service completed at this location. All work was prompt, professional and excellent. I also bring my 2004 Mustang GT for service. I have Ron Matlock work on my vehicles when he is available. He is an excellent mechanic. More

Quick and easy My works package took a little over an hour and was completed when promised. I chose to go for a walk while the service was being done because the wa My works package took a little over an hour and was completed when promised. I chose to go for a walk while the service was being done because the waiting area isn't anything special. The other dealers that I use have much nicer waiting areas with more amenities. More

They Should Drop "Service" from their name Lou Fusz continues to disappoint in all aspects of maintenance and customer service. An appointment will be made for a Wednesday at 8 am and on Frida Lou Fusz continues to disappoint in all aspects of maintenance and customer service. An appointment will be made for a Wednesday at 8 am and on Friday at noon, we call and the car STILL has not been looked at. Their troubleshooting methods are questionable at best and has resulted in FOUR trips to their service department to get the backup camera to work. Never again. Goodbye forever Lou Fusz, you are truly horrible. More

Scheduled oil change Joe Jerome was great with my oil change and answered a!I my questions. with courtesy. I would highly recommend him and would like him to service my c Joe Jerome was great with my oil change and answered a!I my questions. with courtesy. I would highly recommend him and would like him to service my car next visit. It's nice to work with such nice people More

Ease of operation. Excellent workmanship and knowledge. All good. Great service, knowledgeable with excellent communication and workmanship. Saved me money on a tire deal going on I did not know about w All good. Great service, knowledgeable with excellent communication and workmanship. Saved me money on a tire deal going on I did not know about with better tires. Computer engine light interrogation was right on with replacement of my coil and a couple of spark plug wires. I highly recommend this Fore dealership. More

Oil Change and Missouri inspection I always deal with Rick Dana. He does A great job of working me in and keeping me informed of what's going on with my EXPLORER. I also talked with the I always deal with Rick Dana. He does A great job of working me in and keeping me informed of what's going on with my EXPLORER. I also talked with the service manager Brian Noles. If there is ever A problem Brian is there to make it right quick. I have been coming to Lou Fusz for over 20 years and I have bought 3 cars from them. They do A great job all around, sales and service. More