Lou Fusz Ford

Having been a repeat customer I appreciate the way the sales team and service teams take care of our family. They are very attentive to our needs! sales team and service teams take care of our family. They are very attentive to our needs! More

Joe was very helpful in resolving a warranty coverage dispute with Ford. Took the time to explain everything and inform me on the best way to handle. dispute with Ford. Took the time to explain everything and inform me on the best way to handle. More

Jerry Paule- The best of the best. I would buy every car from Jerry if I could. He is the best of the best. I consider him a friend. I hope he never retires! Long live Elvis and ice I would buy every car from Jerry if I could. He is the best of the best. I consider him a friend. I hope he never retires! Long live Elvis and ice cold milk. -Roland DeGregorio More

Good service. Staff is friendly. Other than oil change, I also wanted to check left front tire and they did careful inspection for me. Quality of work is good also wanted to check left front tire and they did careful inspection for me. Quality of work is good More

Joe you helped me take care of my car it works like new again I rarely find a dealership that has taken care of me as well as you folk. Thank you. again I rarely find a dealership that has taken care of me as well as you folk. Thank you. More

What a horrible experience! About 7k on my 2019 escape and the engine needed replacing. Took 6 weeks total and 3 trips in. After engine repair they said it was “complete” I made 2 more trips back in for f and the engine needed replacing. Took 6 weeks total and 3 trips in. After engine repair they said it was “complete” I made 2 more trips back in for faulty sensors. Brandon sent me home saying the error was cleared and said call back if it comes back on. Sure enough it did and found out from another worker that he order the part already! If he knew it was out why have me return the loaner to come back! Also said it would take 2 hours and took 2 more days. This Ford is terrible and so is this locations customer service and service repair people. Very little communication unless you call them. Don’t recommend!!! More

Service Advisor was accommodating and kept us in the loop on parts wait. Made sure vehicle was ready for times we needed to pick up. Problems with vehicle were resolved. on parts wait. Made sure vehicle was ready for times we needed to pick up. Problems with vehicle were resolved. More

The service was excellent. I was informed about future services on my truck. The service department got me in right at my appointment and my service representative was very knowledgeable. services on my truck. The service department got me in right at my appointment and my service representative was very knowledgeable. More

Service It was easy to make appointment. The Tech answered all of my questions and made recommendations. The service was performed quickly and completely. It was easy to make appointment. The Tech answered all of my questions and made recommendations. The service was performed quickly and completely. The hourly rate for diagnostics is pricey. More

Lou Fusz Chesterfield Valley I had great service, with professional advisers (Rick Dana) This service center makes it very easy to get in and out with the work promised. Good team I had great service, with professional advisers (Rick Dana) This service center makes it very easy to get in and out with the work promised. Good team! More