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Lou Fusz Ford

Chesterfield, MO

Overview
Reviews
4.6
2,240 Reviews
Call Dealership (636) 238-5919
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,240 reviews

December 10, 2023

Rick provided excellent customer service, professionalism and personable service with a smile from start to finish! More

by wpelloquin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
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Dec 11, 2023 -

Lou Fusz Ford responded

We're really happy that you had such a wonderful time with us! Thank you very much for sharing your nice words. We appreciate your support and can't wait to see you again in the future!

December 09, 2023

Great! Everything was fantastic professional staff will return for future business! Will recommend to friends and family! More

by YOUNGSOFFENTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stahl, Grant Woods, Bijan Porshahidy, Heidi Hoffman, Scott Fritts, Kevin Montagne, Jamie Stocks, Cory Laneman, Nick Borger, Collin Schroeder
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Dec 11, 2023 -

Lou Fusz Ford responded

We are thrilled to hear about the outstanding experience you had at our store. Our dedicated team consistently works to guarantee customer satisfaction. We eagerly look forward to the chance to serve you again!

December 07, 2023

Always top notch. I won't go anywhere else. Very professional They treat us like family More

by rnp46
Recommend Dealer
Yes
Employees Worked With
Jacqueline
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Dec 08, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

December 06, 2023

The service department is amazing and the only reason I still go to Lou Fusz Ford. I will just never use their sales department again, but the service department is professional and respectful. They worked More

by TimF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Report | Print
Dec 08, 2023 -

Lou Fusz Ford responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

December 06, 2023

Seemed to be caring and did keep me updated on the vehicle that I ordered. Can’t complain about anything More

by rschaff01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Laneman, Collin Schroeder
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Dec 08, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

December 06, 2023

Professional The guys in service were prompt and knew their stuff. That is about it. More

by djmarek
Recommend Dealer
Yes
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Dec 08, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

December 05, 2023

It went well, but I wish it could have been quicker and cheaper. The truck was waiting outside for me, but I wish settings on the seat and lights were back as they were. More

by davepagano1023
Recommend Dealer
Yes
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Dec 08, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

December 05, 2023

An overall good experience with the exception of the length of time for repairs. Dealership should consider providing loaner vehicles. Brad was kind, very responsive and easy to work with. More

by kristykight1969
Recommend Dealer
Yes
Employees Worked With
Brad
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Dec 08, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

December 05, 2023

Fast and easy! Service was fast and easy and truck well taken care of. Thank you! More

by moocowz1951
Recommend Dealer
Yes
Employees Worked With
Rick
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Dec 08, 2023 -

Lou Fusz Ford responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

December 04, 2023

Great experience Machaela Byrne was great to work with. I definitely would buy from her again. Made the experience of buying a new car easy and fun. She takes care of her customers! More

by Jay
Recommend Dealer
Yes
Employees Worked With
Machaela Byrne
Report | Print
Dec 08, 2023 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

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