Lou Fusz Ford

excellent Rick Dana is OUTSTANDING!!!... Have purchased 10 or so vehicles over the years, Dan in sales is great ....have been thru a few service people ... miss Rick Dana is OUTSTANDING!!!... Have purchased 10 or so vehicles over the years, Dan in sales is great ....have been thru a few service people ... miss Anthony ... but Rick is great. gb More

The service rep Rick Dana was great. Very responsive and helpful with the current issue as well as a new recall. Great service by Rick every time I have needed service. helpful with the current issue as well as a new recall. Great service by Rick every time I have needed service. More

recall all work was done professionally with a personal touch, thank you I will be back for future work to be done on my cars. thank you all work was done professionally with a personal touch, thank you I will be back for future work to be done on my cars. thank you More

They are at a great location. The service people are very nice. Joe was a big help. It was very fast and Joe kept in contact with me the entire time. very nice. Joe was a big help. It was very fast and Joe kept in contact with me the entire time. More

Great custoner service Arrived early for my appointment. Greeted by Rick Dana. He was very professional and customer friendly. He took care of all the paper work and I was i Arrived early for my appointment. Greeted by Rick Dana. He was very professional and customer friendly. He took care of all the paper work and I was in the waiting room in no time. More

Paperwork My wife surprised me with a truck from your dealership on Monday, January 6th, 2020. It was a wonderful surprise and I love this truck. However, it to My wife surprised me with a truck from your dealership on Monday, January 6th, 2020. It was a wonderful surprise and I love this truck. However, it took me a total of three trips to the DMV to get my car registered. Here is my story: Before going to the DMV the first time on January 9th, I checked all the paperwork given to me against the DOR website and thought that my application for title and licensing was missing. I called the dealership and spoke to my salesman, they assured me that I had everything I needed. It seemed off, but I am no expert, what do I know? I get to the DMV. Waited 45ish minutes. Get to the front of the line. Turns out I don’t have the application. I called the dealership. My salesman told me to come in so that we can get it taken care of. No sign of empathy for my situation or an apology of any sort. I come in to the dealership. Explain my situation. The team tells me that the Finance guy is with another customer and we can’t interrupt him right now. OK? There is no one else who can help? One of the guys even made a comment about how he wishes “we still had a printer up front.” I stand at the front counter and wait for a good 15-20 minutes and watch the Blues game along with the other 5-6 employees. The Finance guy comes out. He did apologize, however, I also felt that him and another gentleman (appeared to be the manager on duty) were indirectly accusing me of losing the paperwork. The paperwork went from the dealership, into the truck, and then into the DMV. If there was an application for title and licensing floating around in my brand new, clean truck, I probably would have noticed. “I don’t know how this could happen.” they said. They did end up making a comment about how maybe the paperwork got left on the copier. Well, this is concerning. If that actually happened, don’t you think they would have seen it and thought to call me? Whatever, I got the paperwork. Wednesday, 1/15, I had the pleasure of going back to the DMV. But that’s OK, who doesn’t love going to the DMV?! Am I Right?! This trip actually started off good. I checked in, there was only a 10-minute wait for Full Service. I helped a little old lady check in using the I-Pad and she gave me a $2.00 bill for my trouble. Maybe the DMV isn’t all that bad…. My 10 minutes pass and I get up to the counter. The DMV rep is going through all the paperwork and things are going well until I hear those dreaded words “I have bad news for you.” Oh geez. What did I do? Surely the paperwork from the dealership is in order, right? Nope. The safety/emissions were expired. She can’t proceed until I get a new test done. I call the salesman. Once again, no apology, and he wants to know when I am able to come up to get this taken care of. The dealership closed at 9PM that night but he told me that he is unsure of when the service department closes and says he will call me back. I found it kind of odd that he didn't know when it closed. I waited an hour for a call back. I called the dealership myself and got the information. The lady in the Service department was nice enough to go ahead and schedule me an appt at 4:30. I never heard back from my sales rep. I will say that the team in the service department was great. I believe that I dealt with Rick. He was super nice, joked around with me, APOLOGIZED for the inconvenience, and got me out of there in record time. When I was getting all the paperwork together he made a comment about "They are supposed to check this paperwork before they send you out the door." Well, Rick, that didn't happen. Third time to the DMV was the charm. I finally got my car registered and got plates. Remember that title application that floated out of my binder-clipped folder up into mid-air? Guess what showed up in the mail the day after I got my car registered. That's right, the application. Clearly it was left behind at the dealership and no one thought to call me or make me aware of the situation. I feel like that's a pretty important document, right? The DMV certainly thinks so. Overall, a very poor customer service experience. I don’t think it comes as a surprise to you, but there is a bad stereotype around car salesman and dealerships. Your team did not help the stereotype, and if anything fed into it a little more. As a “former” customer of just a few days, I felt very unappreciated. Once I walked out that door you were on to bigger and better things. This review could have been avoided had your team shown a little empathy. It would be hard for me to recommend this dealership. More

Pleasant and knowledgable service center agent. Everything went as planned and the service center provided quality and timely work. And the service advisor was very friendly and helpful during the e Everything went as planned and the service center provided quality and timely work. And the service advisor was very friendly and helpful during the entire process. More

Paul Parker is an awesome person to work with - he’s authentic and very likeable - much different than the typical salesmen. Jeff Ream is a good finance manager as well - no surprises - does a good job authentic and very likeable - much different than the typical salesmen. Jeff Ream is a good finance manager as well - no surprises - does a good job explaining options but respects your decisions regarding additional coverages. More

Alondra and Bryan were great to deal with. They made the car buying process as easy as possible. We will return to Lou Fusz to purchase our next vehicle as well. car buying process as easy as possible. We will return to Lou Fusz to purchase our next vehicle as well. More

Quick, Fast and Out the Door Really appreciated the quick turnaround on my Explorer this past weekend. Needed a fog light fixed and the team did an amazing job of getting me in a Really appreciated the quick turnaround on my Explorer this past weekend. Needed a fog light fixed and the team did an amazing job of getting me in and out the door in under an hour. More