Lou Fusz Ford

Quick service turnaround. Great friendly staff went out of their way to help and even offered a Lyft ride to get me to work because they didn’t have a driver available. of their way to help and even offered a Lyft ride to get me to work because they didn’t have a driver available. More

always get great service and they work with me everyone always get great service and they work with me everyone that I have talked to you in dealt with. A quiet person are very few words to say but I've a always get great service and they work with me everyone that I have talked to you in dealt with. A quiet person are very few words to say but I've always had great service respect More

Very professional Joe kept me informed on the status of my car, i.e. parts being ordered, when they arrived and when service was complete. I have a Fusion that needs th Joe kept me informed on the status of my car, i.e. parts being ordered, when they arrived and when service was complete. I have a Fusion that needs the airbag replaced and will return to these guys for the service. More

Purchased new tires. When I picked up my truck, the wrong size tire was installed. Had to wait another day to get correct tires installed. They offered a rental thru Enterprise, so I had to deal with wrong size tire was installed. Had to wait another day to get correct tires installed. They offered a rental thru Enterprise, so I had to deal with that. I was not offered anything for my inconvenience. More

Excellent Service I am always impressed and pleased with the excellence of the customer experience! From the moment I drive in until I leave I feel my business is valu I am always impressed and pleased with the excellence of the customer experience! From the moment I drive in until I leave I feel my business is valued. Thank you. More

Windshield Camera Recalibration We had to replace the windshield on our 2017 Escape by a 3rd party vendor since the dealership does not perform this service. Due to 'lane detection' We had to replace the windshield on our 2017 Escape by a 3rd party vendor since the dealership does not perform this service. Due to 'lane detection' on our vehicle, the camera in the windshield had to be recalibrated. Even though everything went well with the dealership, and Jerry was very thorough/informative, I think Ford/auto industry needs to develop an alternative way to correct this. $160 on top of the cost of a new windshield is rather expensive. More

Excellent service from top to bottom jerry was a great help from dealing with the warranty company to getting me a vehicle to drive to work highly recommend him to anyone that has work done on there car w help from dealing with the warranty company to getting me a vehicle to drive to work highly recommend him to anyone that has work done on there car with Lou fusz in general More

First time I have had an issue with my service In five years. Oil change/hole in tire plugged took 2 hrs and 40 minutes years. Oil change/hole in tire plugged took 2 hrs and 40 minutes More

Wonderful team to work with. Made everything easy and simple. I wouldn’t go anywhere else for my service needs. Absolutely best in class. Thanks simple. I wouldn’t go anywhere else for my service needs. Absolutely best in class. Thanks More

Very helpful and friendly. Brian has always been good to me. Too bad I have a LEMON FOCUS. I don’t know if I will ever buy a Ford again due to the bad treatment from Ford on the clutch. Highly recommend Lou me. Too bad I have a LEMON FOCUS. I don’t know if I will ever buy a Ford again due to the bad treatment from Ford on the clutch. Highly recommend Lou fusz for service. More