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Lou Fusz Ford
Chesterfield, MO
2,233 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,233 reviews
February 13, 2020
Very attentive to my needs Joe Jerome went above and beyond to address my needs and concerns regarding my oil changes. on my Ford Escape. Joe is an asset to the dealership !!! Joe Jerome went above and beyond to address my needs and concerns regarding my oil changes. on my Ford Escape. Joe is an asset to the dealership !!! More
by Lawman
Verified CustomerEmployees Worked With
Joe Jerome
February 13, 2020
My first and only experience so far was good with regard to checking in the vehicle, and receiving updates. The actual work on my vehicle was exceptionally well done, and thorough, with any additional issue to checking in the vehicle, and receiving updates. The actual work on my vehicle was exceptionally well done, and thorough, with any additional issue being identified and corrected. More
by bcrawford3
Employees Worked With
Brandon Piel
February 12, 2020
Nice dealership always trying to give you the best deal. Service was done in a timely manner. The service writer explained the recall and the step they going to do to fix it. Service was done in a timely manner. The service writer explained the recall and the step they going to do to fix it. More
by Jeff Paul
Employees Worked With
Rick Dana
February 10, 2020
It took 2.5 hours for an oil change. I drive a long way just to use my car pass that I paid for, it’s not worth it when I have to waste most of my day just for an oil change. I have a 2 year old that doesn just to use my car pass that I paid for, it’s not worth it when I have to waste most of my day just for an oil change. I have a 2 year old that doesn’t want to be stuck in a waiting room for almost 3 hours. More
by sarahdorn95@yahoo.com
Employees Worked With
Brandon Piel
February 10, 2020
Rick was courteous, very professional and thorough. Thank you so much for getting my car into the shop so quickly. I’ll continue to take my car to Lou Fusz Ford for all my repairs! Thank you so much for getting my car into the shop so quickly. I’ll continue to take my car to Lou Fusz Ford for all my repairs! More
by whamp88
Employees Worked With
Rick Dana
February 08, 2020
Joe provided excellent customer services. I have been to this location a couple of times and always have had a good experience. Always appreciate a good service. this location a couple of times and always have had a good experience. Always appreciate a good service. More
by JGPADIN
Employees Worked With
Joe Jerome
February 08, 2020
We will never use this service again.. We was told our vehicle after a scheduled appointment was worked on in between other vehicles. We were told short staffed. It took 3 days to get our vehicle back wit vehicle after a scheduled appointment was worked on in between other vehicles. We were told short staffed. It took 3 days to get our vehicle back with all parts available on day one to fix. Each day assured it would be ready.We called day 2 middle of the day and again assured the vehicle be ready by 4:30 pm. If we had not called on the way to dealership (30 min drive) to see if ready on day 2 we would not have known until we arrived. Poor service and poor updates. More
by CW4JENKINS
Employees Worked With
Unsure of names
February 07, 2020
Great service as usual. Service adviser was great. Answered all my questions about what was being done to my vehicle. Vehicle was delivered in the time frame promised. Definitely recommend. Answered all my questions about what was being done to my vehicle. Vehicle was delivered in the time frame promised. Definitely recommend. More
by Ford guy
Employees Worked With
Rick Dana
February 07, 2020
I had warranty work done on my F350. Everything looked great until I got in my truck and it smelled like gear oil. If you don't know that smell, it's not a pleasant odor. great until I got in my truck and it smelled like gear oil. If you don't know that smell, it's not a pleasant odor. More
by Dougjoslin
Employees Worked With
Joe Jerome
