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Lou Fusz Ford

Chesterfield, MO

4.6
2,233 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,233 reviews

February 20, 2020

Great service. Appreciate the great service and the Works Package! Thanks for the suggestions and for taking care of my car especially last month when i had a serio More

by glamoureux
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Prebianca, Rick Dana, Brandon Piel
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

February 20, 2020

Everything went as expected, service was great as it was whenever I come in. They take great care to make sure my vehicle is up to date on maintenance work More

by MJDEDSON
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

February 18, 2020

Helpful, detailed, and personable! Great experience working with John and Bryan! As a female buying a car I never once felt that I was subjected to "mansplaning" and was very happy wit More

by Astuckey13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stahl, Bryan Anderson
Feb 24, 2020 -

Lou Fusz Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

February 18, 2020

Rick and his service is always great!! On numerous times his gone above and beyond! Major kudos for his help when last year my brand new car died in the Bank of America parking lot!! More

by Happy camper
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Feb 24, 2020 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

February 17, 2020

We made an appointment for oil change and tire rotation Also wanted a new key fob programmed Arrived early and was checked in promptly Vehicle was serviced quickly and key fob was ordered More

by sandsfarm
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

February 17, 2020

The only Ford dealership that I feel absolutely sure that I will receive excellent service every visit. Thank you especially to Rick and Jerry in service! More

by BlackOps2018
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Joe Jerome, Jerry Gritt, Kevin Montagne, Jamie Stocks
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

February 17, 2020

Timely/courteous staff/did the job/got rid of a nagging noise also! I love working with Rick Dana. He’s always efficient and good natured More

by metromystic
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you and please let us know when we can do so again!

February 17, 2020

I drive the 24 miles because it's worth it. Nice knowlegdeable service reps. Offered a ride but I chose to wait and was in and out sooner than expexted. More

by eearles
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Feb 24, 2020 -

Lou Fusz Ford responded

We are so honored to have you as a valued customer! Thank you for the great rating.

February 14, 2020

Routine service Rick and the service team are always responsive, on time and do a great job. They communicate effectively during the service period and always at a f More

by anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
February 14, 2020

I was taken advantage of, and lied too. The fuel pump I was taken advantage of, and lied too. The fuel pump that was installed by y’all is defective, gas gauge stopped working after y’all installed fu More

by ManuelSMacias
Recommend Dealer
No
Employees Worked With
Joe Jerome, Jason Catlin
Feb 24, 2020 -

Lou Fusz Ford responded

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