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Lou Fusz Ford

Chesterfield, MO

4.6
2,233 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,233 reviews

February 27, 2020

Always a pleasant experience and good service. Everything was well taken care of in a timely manner. Service person very polite and helpful as always More

by KALHORN
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Mar 03, 2020 -

Lou Fusz Ford responded

Your business is very important to us. Thank you so much for the review.

February 27, 2020

Everything was fine and the time I had to wait for an oil change was fine. I was happy with the service I got. The wait time was much better this time. More

by TINAPAMCHEF
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Mar 03, 2020 -

Lou Fusz Ford responded

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!

February 27, 2020

Awesome dealership, never have had any problems getting work done. Scheduling was efficient and while I waited for service to be completed, I was well informed. More

by sheldon.m.williams
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Mar 03, 2020 -

Lou Fusz Ford responded

We appreciate your business! Thank you so much for the high rating!

February 27, 2020

Joe Jerome was fantastic in helping me out. He was able to get my extended warranty insurance to cover most of my costs.Joe represents Lou Fusz service Dept. very well. More

by CLUCHF
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Joe Jerome
Mar 03, 2020 -

Lou Fusz Ford responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

February 27, 2020

Jerry was very attentive and helpful in my visit to Lou Fusz Ford, he checked for a coupon I had and ensured I was getting the best price for my service. More

by bibbs4429
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Mar 03, 2020 -

Lou Fusz Ford responded

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

February 26, 2020

Hatchback lock mechanism problem not powering off interior Joe made sure he saw the problem repeat numerous times and personally made sure that the problem was fixed. He tried a couple of things himself before More

by JSCONYERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Mar 03, 2020 -

Lou Fusz Ford responded

Thank you for your time and the wonderful review. We value your business!

February 25, 2020

Called for appt was very helpful (young lady).My husband took car in for service. He said Joseph was very helpful & courteous. He actually sent text to keep us informed. More

by joannprinster
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Feb 25, 2020 -

Lou Fusz Ford responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!

February 24, 2020

Making the appointment couldn't have been easier and the service department was running on time. There were no surprises in either cost or service. Very pleased! More

by pjct4
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

February 24, 2020

Routine oil change, emissions and recommended service Called to make appointment and got price quote, Dropped truck off and as usual they suggested some other services be performed - so the original price More

by SWORLEY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Original price quote was from female, not sure of her name., Joe Jerome
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for sharing this great feedback with us. We appreciate your business.

February 24, 2020

Emissions and safety inspections I had previously made an appointment for my emissions and safety inspections for my 2004 Mustang GT. The service center promptly got my vehicle in an More

by Gerry Matlock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Feb 24, 2020 -

Lou Fusz Ford responded

Reviews like yours are truly a breath of fresh air! We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.

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