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Lou Fusz Ford

Chesterfield, MO

4.6
2,233 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,233 reviews

April 26, 2020

Easy to contact, completed all needed service work, had it ready in a timely manner. Rick contacted me to make sure he was clear on my service request. More

by fordlsv8
Recommend Dealer
Yes
Employees Worked With
Lady in service department was excellent , Rick Dana
Jun 01, 2020 -

Lou Fusz Ford responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

April 25, 2020

Good service, as usual Nothing fancy, just needed a new battery and Brandon looked after my check-in and Dan swapped in the new battery. Fast and efficient, as usual. More

by cna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel, Daniel Obrecht
Jun 01, 2020 -

Lou Fusz Ford responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

April 24, 2020

5 stars excellent service. Rick was patience and went the extra mile to get my care ready quickly. Went above and beyond during the service appt. More

by jcw0904
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 01, 2020 -

Lou Fusz Ford responded

We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.

April 24, 2020

My experience at the service department was great! They got my car in and completed quickly and then thoroughly explained my bill and the service on my vehicle. More

by meltonk
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 01, 2020 -

Lou Fusz Ford responded

We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.

April 23, 2020

Service was timely and Rick Dana made sure I was completely taken care of. Thank you for the hard work. See you again in about a month! More

by jamieq3571
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 01, 2020 -

Lou Fusz Ford responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!

April 22, 2020

Explorer recall Jerry explained the recall fix procedure and gave me the option to take advantage of other service specials available. For years I have used Lou Fusz More

by TLUEDDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jun 01, 2020 -

Lou Fusz Ford responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

April 22, 2020

Great job, quicker than I thought it would be. I was in and out in the estimated time I was given, which hasn’t always been the case. More

by TM
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jun 01, 2020 -

Lou Fusz Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

April 22, 2020

Friendly staff always shows concern for addressing your needs. I was there for an oil change but also had recommended maintenance based on my mileage. More

by Halbachfarm
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 01, 2020 -

Lou Fusz Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

April 22, 2020

Everyone we dealt with was top notch! From start to finish it was a smooth and easy process. I left with the car I wanted at a price that was right. More

by 1f.albach
Recommend Dealer
Yes
Employees Worked With
Steve Gianino, Brandon Drazic, Bryan Anderson
Jun 01, 2020 -

Lou Fusz Ford responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

April 21, 2020

Very good service as always I have had several of my vehicles serviced at Lou Fusz Ford over the years. The last few times in I have had great service from both Joe Jerome and Br More

by jafoley6064
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome, Brandon Piel
Jun 01, 2020 -

Lou Fusz Ford responded

Your feedback is very important to us! Thank you so much for taking the time to leave us a review. We value your business and look forward to seeing you at our dealership again soon!

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