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Lou Fusz Ford

Chesterfield, MO

4.6
2,233 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,233 reviews

May 01, 2020

Took about 75 minutes. Thought it was a bit pricey for the air filter and tire rotation. Most places don't charge for tire rotations. More

by Air4ne1
Recommend Dealer
No
Employees Worked With
Brandon Piel
Jun 01, 2020 -

Lou Fusz Ford responded

Thank you for your feedback. This is valuable to us. We appreciate your business and thank you for choosing Fusz.

May 01, 2020

Jerry was very helpful and kept me informed. I was able to get the tire replaced and covered under insurance in a very timely manner. More

by amy_stendal
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jun 01, 2020 -

Lou Fusz Ford responded

Thank you for the perfect star rating. We really appreciate you coming in to see us.

April 30, 2020

I had to unexpectedly buy a car this spring and couldn’t have had a better experience. Grant was knowledgeable, helpful and took great care in helping me get the right vehicle for me. Excellent customer ser More

by garendon
Recommend Dealer
Yes
Employees Worked With
Grant Woods
Jun 01, 2020 -

Lou Fusz Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

April 30, 2020

Great service. Process was quick and easy and we were able to quickly reach an agreement. Overall would definitely shop here again for a new vehicle. More

by sdb745
Recommend Dealer
Yes
Employees Worked With
Steve Gianino, Bryan Anderson, Corey Hughes
Jun 01, 2020 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

April 29, 2020

They never fail to disappoint. My truck has been there like 5 times for the same issue. I have given up on more than half of the calls I've made to service dept since buying here before succeeding in gett More

by SuperC
Recommend Dealer
No
Employees Worked With
Brandon Piel
Jun 01, 2020 -

Lou Fusz Ford responded

We are very sorry about your experience. Your business is very important to us. Thank you for sharing with us.

April 29, 2020

Great service and attention to the customer. Service person communicated through out the process. Would recommend this service department to family and friends for service on their autos. More

by cvires0
Recommend Dealer
Yes
Employees Worked With
Steven Puricelli Jr
Jun 01, 2020 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We value your business and look forward to helping you again in the future.

April 29, 2020

Great service department! Rick was very helpful! Everything was explained nicely and there was very good communication. I will definitely go back for service there again More

by JHUMMEL450
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 01, 2020 -

Lou Fusz Ford responded

Thank you so much for your review! We value your business and look forward to seeing you again soon.

April 29, 2020

I want it be known the dealership is great place to have your vehicle serviced. My advisor is an awesome person to work with, all my questions/concerns were addressed professionally. Satisfied Custome More

by pattersonod28
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 01, 2020 -

Lou Fusz Ford responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

April 28, 2020

Car wash on site would improve the service experiience. Also confirm inside of car was wiped down following service for virus protection.car pickup/delivery was great. More

by roger.edgar
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Jun 01, 2020 -

Lou Fusz Ford responded

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

April 27, 2020

Furthermore, Joe, was VERY RUDE! Ii was told he would call and let me. know what the problem was. NOPE, NO CALL! As far as I know, the car already had a problem with the tire when I bought it, CERTIFI More

by Ron
Recommend Dealer
No
Employees Worked With
Joe Jerome
Jun 15, 2020 -

Lou Fusz Ford responded

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