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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

December 31, 2020

Rick was awesome! Very personable. Very professional and nice. Had a sense of humor, and played off my sarcasm. Nice guy. As well as his coworker next to him. Rick gave me options and explained everything More

by lmessy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jan 05, 2021 -

Lou Fusz Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

December 30, 2020

I was very impressed that Lou Fusz was able to make the necessary repairs to my 1989 Mustang and source the needed parts even though some them are no longer manufactured. Work was completed within a day a More

by herr.strauss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jan 05, 2021 -

Lou Fusz Ford responded

Thanks for the kind review. Let us know if we can help with anything else.

December 29, 2020

I have been a customer for over 10 years and recommend Lou Fusz Vehicle Service Center to everyone. They have always provided me and my family with excellent service and great mechanical work that has alw More

by JOEJENSEN82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Paule, Josh Rosenthal, Rick Dana, Joe Jerome, Brandon Piel, Jerry Gritt, Honey Woensdregt, Scott Fritts
Jan 05, 2021 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

December 28, 2020

The service was great.Lauren was very helpful Lou fuse was top notch in my mind I would send anyone there to a purchase.Thank you very much.Michael Bumps More

by bumper1121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Sutter
Jan 05, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

December 27, 2020

Got me in and out of service very quickly. Great service writer. A a a a a a a a a a a a a a a More

by aleonard2774
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Jan 05, 2021 -

Lou Fusz Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

December 26, 2020

The service department did a great job. They were helpful, friendly and efficient. I have had good experiences with this service dept. I will continue to use this service department. More

by jgrag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Jan 05, 2021 -

Lou Fusz Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

December 26, 2020

Fantastic experience all around. My 12th purchase through Lou Fusz Ford. I always feel well taken care of satisfied with my vehicles. Customer for life! More

by Stangboy03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Gianino, Grant Woods, Jeff Ream
Jan 05, 2021 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

December 26, 2020

Wouldn’t honor ford coupon. Will find another place to do service. Also could not book through app. Not friendly or really helpful. Asked how truck looked after 7k miles. It’s fine. More

by mrgrey4wy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Jerome
Jan 05, 2021 -

Lou Fusz Ford responded

We apologize for your experience and will forward this to management. We value your business and appreciate the feedback.

December 25, 2020

I waited while I had my car serviced. Rick was very courteous and gave me an estimate for tires in the future. Great Service! Thank you More

by jimgl65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jan 05, 2021 -

Lou Fusz Ford responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

December 24, 2020

The process was seamless, this was my first service experience with the dealership and I was impressed. Brandon was easy to work with and kept us updated and informed throughout the visit. We will defi More

by StephB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Jan 05, 2021 -

Lou Fusz Ford responded

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

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