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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

January 07, 2021

Always spectacular service with the Customer’s comfort and safety in mind! Rick was on my vehicle work right away and kept me informed throughout! More

by gcahill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

January 07, 2021

Service department did a great job as always. They are always friendly and informative. I have never had a problem with the work done by the set ice technicians. More

by KALHORN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Noles, Rick Dana, Jerry Gritt
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you and please let us know when we can do so again!

January 05, 2021

Our salesrep Alondra was very helpful. The vehicle was alittle more high tech than I would have liked. The biggest disappointment was the add on cargo cage added to the truck bed. I traded in an 18 year More

by thecorders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo, Jeff Ream, Joe Jerome, Jason Catlin
Jan 20, 2021 -

Lou Fusz Ford responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

January 05, 2021

The service advisors at Lou Fusz are all excellent. I appreciate their courtesy and professionalism. Eric, Brandon and Joe have always done an excellent job. I have both my Mustangs serviced here as well More

by oliversdad6064
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Merz, Joe Jerome, Brandon Piel
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

January 04, 2021

Bryan Mazuranic was very professional and even presented photos to explain issues concerning my car! Thanks so much! These are the reasons I keep coming back! More

by theresamitchell113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Mazuranic
Jan 05, 2021 -

Lou Fusz Ford responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

January 03, 2021

Very positive experience with Alondra and Bryan. The process was very smooth and enjoyable. Made a appointment to see the car and it was ready when we arrived to drive. Bryan in finance was helpful and More

by drew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo, Bryan Anderson
Jan 05, 2021 -

Lou Fusz Ford responded

We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.

January 02, 2021

I bought a Ford Fusion from Paul Parker at Lou Fusz Ford. I couldn't be happier with the sale, the service and the people who make up the team at Lou Fusz Ford. Paul was definitely genuine, helpful, knowledg More

by RM9967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whoever the manager was on 12/31/2020, Paul Parker, Jeff Ream
Jan 05, 2021 -

Lou Fusz Ford responded

Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

January 01, 2021

Average dealership only reason that the deal went through was because of Lauren Sutter she was wonderful and great to work with. Will be hoping to buy more cars from her in the future. More

by phillipskobi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Anderson, Lauren Sutter
Jan 05, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

January 01, 2021

Great service! I’ve been bringing my car here for a couple of years now, and they always do a good job. Fast and friendly! More

by Lindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jan 05, 2021 -

Lou Fusz Ford responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!

December 31, 2020

Lauren really cares about her customer's experience. We thank her for all that she did during our car buying process. I believe she will continue to work hard to make her customer's happy. More

by r luckett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson, Lauren Sutter
Jan 05, 2021 -

Lou Fusz Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

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