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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

January 13, 2021

The customer service here was outstanding. I've been getting my Ford serviced here for quite a while and there's probably a good reason for that. The customer service is outstanding. More

by todd_mccandless
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jan 20, 2021 -

Lou Fusz Ford responded

We are so glad you had a great experience. We strive at offering a pleasant non-stress experience. If there is anything we can do for you in the future please let us know. We look forward to seeing you again soon.

January 13, 2021

Thank you for helping with a recall notice and oil change. It was great to feel like our daughter’s car was being maintained professionally! More

by rink.mindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to let us know of your experience. We value your business and will continuously strive to make your visit better. If there is anything we can do please reach out to us.

January 12, 2021

Alondra is fabulous. Friendly and personable. I had seen the vehicle on car gurus. Alondra contacted me and kept following up. She made it her business to answer all of my questions and concerns. If More

by dfinegar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo, Jeff Ream
Jan 20, 2021 -

Lou Fusz Ford responded

Your business is the reason we are here to serve you. Your comments are very important to us and we will be sharing them with our team. Thank you very much for taking the time to let us know which will help us grow and become better every day.

January 12, 2021

As always, great service. The service dept always keeps me informed of things needing to be completed on my vehicle. There is never any pressure to complete recommended maintenance More

by sarahjfrank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Jan 20, 2021 -

Lou Fusz Ford responded

We appreciate you leaving us a review. Your business is very important to us and we are always looking for ways to improve. Thank you very much for your feedback and will share your thoughts with our team.

January 11, 2021

The service advisors at Lou Fuse Ford are fantastic. I trust them to give me great advice on services that need to be done to keep my cars running well and at a fair price. More

by andersonannc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you for your time and the wonderful review. We value your business!

January 11, 2021

I talk to 2 other dealerships made the best deal and felt best with the way things were handled by your company The salesman and maintenance department I felt when out of their way to make the deal work. More

by etchitall
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy, Rick Dana
Jan 20, 2021 -

Lou Fusz Ford responded

Your business is very important to us. Thank you so much for the review.

January 11, 2021

My service guy is always awesome and polite. He explains car stuff to me in the simplest terms and get me in and out!!!! I always come back. More

by chaundajones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

January 11, 2021

Awesome customer service! Rich Dana was friendly, professional, and has a great sense of humor. I went in for basic maintenance and it didn’t take long at all. More

by Court reporter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you for the 5 star rating! We really do appreciate your business and look forward to serving you again in the future!

January 11, 2021

I personally had a great experience. The staff and especially Lauren did a good job answering questions making suggestions and working toward getting me the truck that I wanted. More

by Rwestern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Ream, Lauren Sutter, Cory Laneman
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!

January 11, 2021

Always great service. I have been taking my truck to get serviced here for over ten years and will continue to. Happy with employees and service. More

by ANGELBECKj1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jan 20, 2021 -

Lou Fusz Ford responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers.

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