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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

January 18, 2021

Very upsetting to have a problem taken in at 99k miles not discovered until 101k miles. Ally warranty expired and repair cost me 800 plus dollars. Service man suggested they are a poor extended warranty c More

by SUSIEQHART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Jan 20, 2021 -

Lou Fusz Ford responded

We are sorry for your experience regarding your warranty. We will share your review with management. Thank you for reaching out.

January 18, 2021

Great service! Jerry took Care of me from start to finish. The newly remodeled waiting area was also nice to see. I had a coffee and watched a little Tv and before you know it, my truck was ready. More

by khediger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jan 20, 2021 -

Lou Fusz Ford responded

Thanks for the kind review. Let us know if we can help with anything else.

January 17, 2021

Very quick and efficient service! I would recommend buying a vehicle from this dealership especially if it is with Alondra!! She was very nice and welcoming during my visit. More

by Kierstyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo, Jeff Ream
Jan 20, 2021 -

Lou Fusz Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

January 15, 2021

Lou Fusz Ford always provides a superior service experience. This visit was no exception! I Would recommend to all my friends. Customer for 20+ years! More

by AndyV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Noles, Rick Dana, Joe Jerome
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

January 15, 2021

For it being my first vehicle purchase I think it went great! Everybody I worked with were very welcoming and friendly. Alondra especially made my experience very nice and easy! I will be recommending! More

by Isabel15_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo
Jan 20, 2021 -

Lou Fusz Ford responded

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

January 15, 2021

Thank you for figuring out what is going on with the backup camera. It’s reassuring knowing that there are still people who believe in actually taking care of the customer. More

by hbwiegerling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jan 20, 2021 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We value your business and look forward to helping you again in the future.

January 15, 2021

The ease of this car purchase was beyond great. Applied one day came in next day and left with car under an hour!!! I will never go to another sales rep again Alondra made the entire process quick profess More

by Micaela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo, Jeff Ream
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you so much for your review! We value your business and look forward to seeing you again soon.

January 15, 2021

Prompt service. Great waiting room only problem they should have checked the repair before returning to me. Would have saved me a return trip so they could reprogram More

by Rdkd04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

January 14, 2021

I only bring my car here for service. They are always friendly and punctual. I feel like they are fair and don’t try to get me to have things done to my car that it doesn’t really need. More

by lisawildschuetz5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Joe Jerome
Jan 20, 2021 -

Lou Fusz Ford responded

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!

January 14, 2021

Jerry Gritt is always friendly and helpful. The remodel is looking good. I'm glad to have professionals inspect and service my vehicle, the peace of mind is huge. More

by jenius365
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jan 20, 2021 -

Lou Fusz Ford responded

We appreciate your business! Thank you so much for the high rating!

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