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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

January 21, 2021

Technicians were all very friendly and courteous... the time they said it would take to make the repairs were spot on! We were in and out in a very timely manner. I would highly recommend this company More

by pamjcollins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Feb 01, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

January 20, 2021

Brandon was great! Explained my options without making me feel pressured to buy more services. I trust these guys and appreciate how fast they get my work done! More

by sarahd382
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Jan 20, 2021 -

Lou Fusz Ford responded

Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

January 19, 2021

Always kind, pleasant and professional. They give me my options clearly and then patiently wait while I call my husband to verify what to do. I've never even seen one eye roll 😁 More

by weez.gardner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jan 20, 2021 -

Lou Fusz Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

January 19, 2021

Jerry was very helpful with my first Service visit and applying my points as needed. The car was finished sooner than expected. Great Job Jerry More

by Mrs.B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jan 20, 2021 -

Lou Fusz Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

January 19, 2021

Excellent service, as always. Repairs are explained well and I have always been happy with the level or service. Jerry does a great job explaining the reason a repair is required. More

by STEVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

January 19, 2021

My service rep communicated well and completed everything on time and on budget. Highly recommend their service department Jerry is very knowledgeable w the issues I was having More

by ChazE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!

January 18, 2021

Always easy to get an appointment and get in and out quickly. Very friendly staff and clean environment. I mostly love the reminders they send! More

by michelleangeli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jan 20, 2021 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

January 18, 2021

My experience was nothing short of exceptional. I received a very fair and good deal without having the typical back and forth. Both John and Jason are true professionals, as I was treated with respe More

by danryan1951
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Catlin
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

January 18, 2021

Jerry was very informative and patient explaining my service. I will continue coming to LF Ford with all my service needs. Jerry was exceptional and listened to all my needs More

by mraelah3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

January 18, 2021

Jerry Gritt was very thorough in explaining what needed to be done for regular maintenance. He gave me options to chose from, and what may happen if I didn't do something.. More

by Painless Purchase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

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