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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

February 20, 2021

This has to be one the best dealerships around. If you want a vehicle I would recommend coming here and only here. No run around, good deals, and knowledgeable staff. More

by Daphne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Ream, Cory Laneman, Luke Hardin
Feb 25, 2021 -

Lou Fusz Ford responded

We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.

February 20, 2021

Joe is my “go to” guy when I need to take my vehicle in. I trust that if he says something needs to be done, he isn’t just try to sell me stuff. He always does his best to make sure everything goes as smoo More

by blackicegt
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Feb 25, 2021 -

Lou Fusz Ford responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

February 20, 2021

I would definitely recommend them to anyone needing service on their vehicle. From scheduling to the time it took to complete the work, every aspect of my visit was handled professionally. I will conti More

by SIRDEGB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Feb 25, 2021 -

Lou Fusz Ford responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

February 19, 2021

The transaction was so smooth and easy! It was the best car buy I’ve had in the past 2 buys. Thank you for such a good experience! More

by Angie M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Laneman, Luke Hardin
Feb 25, 2021 -

Lou Fusz Ford responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!

February 17, 2021

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by Jconley1938
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Jerry Gritt, Blake Howdeshell, Matt Brautigam, Steve Decker, Mark Brickey, Cory Howdeshell, Edgar Guevara
Feb 25, 2021 -

Lou Fusz Ford responded

Thanks

February 16, 2021

The 2 people I had the pleasure of dealing with were wonderful and made the process so easy. Highly recommended and will be back for sure. More

by aklgould
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson, Lauren Sutter
Feb 25, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

February 15, 2021

Thank you for the pick up and return service. It was really appreciated. I have MS which restricts my ability to get around and a disabled daughter that lives with me at this time and is doing Shelte More

by SHERMCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think it was Jerry working in service, Jerry Gritt
Feb 25, 2021 -

Lou Fusz Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

February 11, 2021

I have purchased 5 new vehicles and one used car from Lou Fusz and always have received good service and fair deals. I hated to see the body shop moved to another location, but that's the way it goes. More

by jshoisington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
rick dana, Rick Dana
Feb 25, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

February 11, 2021

My service manager did well keeping me informed on the repair status of my truck. Was in for silent recall for freezing door locks and Death Wobble. More

by SEACRAZY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Brickey
Feb 25, 2021 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

February 11, 2021

An appointment was made and vehicle wasn't taken in until hours later. There was no communication. I had to call to find out what the status was. Something that was only supposed to take an hour took two day More

by Oscar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rick Dana
Feb 25, 2021 -

Lou Fusz Ford responded

We are sorry to hear about this Oscar. We will share this with management. Thank you.

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