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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

March 05, 2021

Jerry was awesome! He was quick, thorough, and great at communicating with me throughout the service. I will definitely be recommending this dealership to friends/family and coming for any other services n More

by jtheohar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Mar 10, 2021 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

March 04, 2021

Had a great experience with the staff here. They were very courteous and made you feel at ease. Would definitely recommend and go back for my next vehicle More

by Denhardi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Catlin, Luke Hardin
Mar 10, 2021 -

Lou Fusz Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

March 04, 2021

This is the second used vehicle I’ve bought from Fusz. The first lasted a really long time and I hope the second one does as well. I’m very pleased with their service. More

by mrell81
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lauren Sutter
Mar 10, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

March 04, 2021

We had a good experience but the process was extremely long. We were at the dealership for over 3.5 hours, of it more than an hour waiting for the finance department to process our paperwork. More

by Elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo
Mar 10, 2021 -

Lou Fusz Ford responded

Thanks for reviewing your experience Elizabeth! We appreciate your valuable feedback and apologize the process took longer than expected. You are very important to us and if there is anything we can do for you please let us know.

March 04, 2021

Great experience. Alondra was great. Found the truck I liked, signed the papers and drove out. Seamless experience.I will return to see Alondra for my next vehicle purchase. More

by ccharleston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo, Bryan Anderson
Mar 10, 2021 -

Lou Fusz Ford responded

We're delighted to hear that you think so! Thanks for coming in to see us!

March 04, 2021

Great no-pressure environment to purchase an automobile. Brandon is a great salesman to work with if you're looking to purchase a new car. More

by bobby.heimer.86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Drazic
Mar 10, 2021 -

Lou Fusz Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

March 04, 2021

Rick and his team were awesome! They did everything they could to help me and was I was totally satisfied! Thank you to all involved-LW More

by lindamama09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Mar 10, 2021 -

Lou Fusz Ford responded

Thank you for the review and we value your business. We appreciate you taking the time out of your schedule to write a such a wonderful review. We look forward to seeing you at our dealership again soon. Please feel free to reach out to us if there is anything you need in the future.

March 04, 2021

Great customer service. Not yet sure on quality of work, noticed oil stains on driveway today. Never had them before as leak was small, will touch base for investigation. I assume either a poor repair that More

by Customer2013F150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Mar 10, 2021 -

Lou Fusz Ford responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

March 02, 2021

Rick was a very good adviser.fixed are sensor in our 2019 Ford Explorer. The work was very good an we are very sastified. Rick Danna was very professional More

by CHERIE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Danna, Rick Dana
Mar 10, 2021 -

Lou Fusz Ford responded

We appreciate you leaving us a review and the kind words about Rick. Your business is very important to us and we are always looking for ways to improve. Thank you very much for your feedback and will share your thoughts with our team.

March 02, 2021

They take great care of my car and are always friendly and courteous. They take the time to keep you informed as to what is going on with your car c More

by REJV50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Mar 10, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to let us know of your experience. We value your business and will continuously strive to make your visit better. If there is anything we can do please reach out to us.

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