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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

March 11, 2021

Thank you for taking care of my truck Lou Fusz went above and beyond my expectation, great service from the Rick Dana in the service department and the technicians. I will be back More

by richdreinisch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Mar 16, 2021 -

Lou Fusz Ford responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!

March 10, 2021

Top notch service department and staff. Thank you Rick Dana , Ron Matlock and other service techs for keeping our cars in tip top shape for thirty years plus. One stop shopping for are automotive repairs More

by TimDaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Noles, Rick Dana, Joe Jerome, Brandon Piel, Jerry Gritt, Steve Decker, Daniel Obrecht
Mar 16, 2021 -

Lou Fusz Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

March 10, 2021

Everything was smooth and easy from the moment I pulled in until my car was done. It was a short and comfortable wait in the waiting room. More

by lgruettemeyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Mar 10, 2021 -

Lou Fusz Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

March 10, 2021

One of the worst experiences I have ever had at this dealership. I have been going to this location for the past 10-12 years.changed my dash scree, my audio screen , my seats , mirrors, lights. Touched More

by SPROUTWORLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Piel
Mar 10, 2021 -

Lou Fusz Ford responded

We apologize your dash screen was not put back to the view you were using upon completion of service. Please accept our apology. Your business is very important to us and we are very sorry for the trouble.

March 10, 2021

Lou Fusz & Lauren Sutter Did an outstanding job with us. The F150 power boost with the 7.2 kilowatt generator is exactly what we needed for RV life. We really appreciated Lauren's knowledge of the Truck. T More

by oldsalt180
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Sutter
Mar 16, 2021 -

Lou Fusz Ford responded

Thanks for the kind review. Let us know if we can help with anything else.

March 09, 2021

Oil change, transmission service and a coolant exchange. Everything was done as said and the car was returned by end of day. Thanks for the free car wash. More

by woodblock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel, Jonathan Runge
Mar 10, 2021 -

Lou Fusz Ford responded

Thanks for the kind review. Let us know if we can help with anything else.

March 08, 2021

Great service...no pressure...above expectations regarding my trade-in value. I love my 2020 Ruby Red Ecosport and setting up FordPass was a breeze! More

by kvnghlr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson, Lauren Sutter
Mar 10, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

March 08, 2021

You can't beat the service at Lou Fusz Ford in Chesterfield Valley. They were able to take care of all my concerns with one visit. However, when I got home I discovered two items that I need to More

by glamoureux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Mar 10, 2021 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

Mar 10, 2021 -

glamoureux responded

Thanks!!!

March 06, 2021

The only Ford dealership I trust to service my Super Duty. The truck was purchased from another Ford dealership in the area, but because of Lou Fusz's service department (from the cashiers up to Brian), More

by monsterdriver18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie and Ron (Master Cerified Service Techs), Brian Noles, Rick Dana, Joe Jerome, Brandon Piel, Jerry Gritt
Mar 10, 2021 -

Lou Fusz Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

March 05, 2021

No matter what make, model or age of your car, the service is amazing! Rick and Ron always take care of my 4 cars and none of them are Ford’s. More

by Nancy light-lampert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Matlock, Rick Dana
Mar 10, 2021 -

Lou Fusz Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

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