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Lou Fusz Ford
Chesterfield, MO
2,238 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,238 reviews
Verified Customer
January 15, 2024
First off the valet service is the outstanding. Also, I booked service thinking it was a door latch recall. Instead it was an extended warranty. The rep explained it without making me feel like am Also, I booked service thinking it was a door latch recall. Instead it was an extended warranty. The rep explained it without making me feel like am idiot which he could have done. The service reps have always been great to work with. More
by dancoombes
Employees Worked With
Don't remember... maybe Brian? Started with a B
January 15, 2024
Overall, this was an amazing experience. They made buying a car easy and it was such a smooth process. I would highly recommend them. They made buying a car easy and it was such a smooth process. I would highly recommend them. More
by karaberges
Employees Worked With
Bijan Porshahidy, Bijan Porshahidy
January 15, 2024
This would be a 5 star review based on Luke alone. He was professional, understanding, and easy to work with. Absolutely an asset to your business! You're robbed of a 5 star review based on Brian i He was professional, understanding, and easy to work with. Absolutely an asset to your business! You're robbed of a 5 star review based on Brian in finance. His entire demeanor and courtesy changed when we explained that we did not want to add $200 to our new car payment by including a warranty. We had told Brian our story - my husband was rear ended over Christmas, the car that was totaled was paid down and financed at a great rate. I had recently changed jobs and we were coming off of Christmas. All of this made this a less than ideal time to be forced to buy a new car - let alone to have to mark up that car payment with a warranty that we likely won't ever need. While I empathize, this is Brian's job and he makes commission from this - empathy goes both ways. When we said "no, we can't take the additional payment mark up by purchasing this" his entire attitude toward us changed and he became less than courteous. The real shame was when I told him I had to leave to get home to our kids, he huffed at me, dismissed me, then attempted to go ahead and talk my husband into marking up our payment another 1/3. If we hadn't already had such a pleasant experience with Luke, I would have left without the car. Brian needs to work on his superiority complex and how he treats people. More
by AMANDA THOMPSON
Employees Worked With
Bryan, Luke Hardin
January 15, 2024
Quick and convenient. It was an admission so it didn't take long. Under an hour. I've been dealing with Jaclyn with both of my vehicle. She is awesome. It was an admission so it didn't take long. Under an hour. I've been dealing with Jaclyn with both of my vehicle. She is awesome. More
by nwg3993
Employees Worked With
Jaclyn
January 15, 2024
The first time I called they told me they weren't taking apps, fcfs and I would have to pay for courtesy car $40 daily even though it was warranty work. I called back a month later and was able to make appt apps, fcfs and I would have to pay for courtesy car $40 daily even though it was warranty work. I called back a month later and was able to make appt and get a car, but my service tech wasn't knowledgeable or played dumb with the tsb on my issue. I brought the tsb up to him and he said this is just the first step. Other dealerships are taking further measures to rectify this issue and they seem to try to do the minimum. More
by kgrant01
