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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

March 15, 2021

They did a great job! Love the new waiting area! They They did a great job! Love the new waiting area! They are efficient and I never have to wait too long. Thank you, Jill Harper More

by HARPERJD66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Mar 16, 2021 -

Lou Fusz Ford responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

March 14, 2021

Miscommunication by both parties on a deal but made things right with another. Business is based on creating healthy relationships rather than getting you in and out the door. Great people all around! More

by Marcquis McGee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy, Bryan Anderson, Jason Catlin, Cory Laneman
Mar 16, 2021 -

Lou Fusz Ford responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

March 13, 2021

Always great service from Lou Fusz Ford. When I pull into the service area I’m always greeted and my vehicle quickly taken in to start whatever I have requested. More

by ndgraham636
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Mar 16, 2021 -

Lou Fusz Ford responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

March 12, 2021

I have had 2 good trips in three years. I have been told work is completed to go to another dealer to be told it wasn't. I was told nothing could be done then go to another dealer to be told there is recal More

by dennis_w_beaver
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Grant Woods
Mar 16, 2021 -

Lou Fusz Ford responded

We are so sorry to learn about this and will forward your review to management. Thank you.

March 12, 2021

Very pressure sales oriented. Forced to give a down payment to come back later that day with my spouse. Wouldn’t give me any price negotiations because they didn’t think I was a real buyer. Had to give More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Parker, Corey Hughes, Rick Dana
Mar 16, 2021 -

Lou Fusz Ford responded

We are very sorry to hear this. We will forward your review to management. Thank you for reaching out.

March 12, 2021

Another great visit! excellent service nice staff Comfortable new waiting area with all the amenities Fast too Easy drop off Uber service available if needed More

by erinkscudieri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Mar 16, 2021 -

Lou Fusz Ford responded

We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.

March 12, 2021

I had been looking for a truck for several months and I had been looking for a truck for several months and Grant kept in touch with me for the duration of my search. Alondra was instrumental in cateri More

by Stlouiscigars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Woods, Alondra Cornejo, Luke Hardin
Mar 16, 2021 -

Lou Fusz Ford responded

Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

March 11, 2021

Arrived for my scheduled appointment about 20 minutes early. The service scheduled was for routine maintenance. Jerry got the service order written up ASAP and the car went in for the scheduled service. More

by Sam Whaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Mar 16, 2021 -

Lou Fusz Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

March 11, 2021

Let me say how good God is, so I went to this place because one of the sales reps where able to help my brother get his new 2020 vehicle. So my car's engine was on its last leg and I really needed a ne More

by alicejefferson16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Anderson, Lauren Sutter
Mar 11, 2021 -

Lou Fusz Ford responded

Alice we are so sorry things did not work out. We appreciate you sharing your feedback. If there is anything you ever need we will always be here for you. We are very happy you found the car that you wanted.

March 11, 2021

Friendly respectful works with you as much as possible ,kept me updated on my vehicle service. Waiting area clean and plenty of vending and coffee available More

by RCJACKSON711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Drazic, Bryan Anderson, Corey Hughes, Cory Laneman
Mar 16, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

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