
Lou Fusz Ford
Chesterfield, MO
Filter Reviews by Keyword
By Type
Showing 2,251 reviews
They did a great job! Love the new waiting area! They They did a great job! Love the new waiting area! They are efficient and I never have to wait too long. Thank you, Jill Harper They did a great job! Love the new waiting area! They are efficient and I never have to wait too long. Thank you, Jill Harper More
Miscommunication by both parties on a deal but made things right with another. Business is based on creating healthy relationships rather than getting you in and out the door. Great people all around! things right with another. Business is based on creating healthy relationships rather than getting you in and out the door. Great people all around! More
Always great service from Lou Fusz Ford. When I pull into the service area I’m always greeted and my vehicle quickly taken in to start whatever I have requested. the service area I’m always greeted and my vehicle quickly taken in to start whatever I have requested. More
I have had 2 good trips in three years. I have been told work is completed to go to another dealer to be told it wasn't. I was told nothing could be done then go to another dealer to be told there is recal work is completed to go to another dealer to be told it wasn't. I was told nothing could be done then go to another dealer to be told there is recall parts available. This is the most horrible dealer and the GM and Service Manager refused to talk to me.; More
Very pressure sales oriented. Forced to give a down payment to come back later that day with my spouse. Wouldn’t give me any price negotiations because they didn’t think I was a real buyer. Had to give payment to come back later that day with my spouse. Wouldn’t give me any price negotiations because they didn’t think I was a real buyer. Had to give a price I wanted before they would talk to me. Had to come in to service for a repair they owed me as part of the sale. More
Another great visit! excellent service nice staff Comfortable new waiting area with all the amenities Fast too Easy drop off Uber service available if needed staff Comfortable new waiting area with all the amenities Fast too Easy drop off Uber service available if needed More
I had been looking for a truck for several months and I had been looking for a truck for several months and Grant kept in touch with me for the duration of my search. Alondra was instrumental in cateri I had been looking for a truck for several months and Grant kept in touch with me for the duration of my search. Alondra was instrumental in catering to my final search for the right vehicle. Great people at this store! More
Arrived for my scheduled appointment about 20 minutes early. The service scheduled was for routine maintenance. Jerry got the service order written up ASAP and the car went in for the scheduled service. early. The service scheduled was for routine maintenance. Jerry got the service order written up ASAP and the car went in for the scheduled service. The work was completed quickly and I was able to leave earlier than I anticipated. More
Let me say how good God is, so I went to this place because one of the sales reps where able to help my brother get his new 2020 vehicle. So my car's engine was on its last leg and I really needed a ne because one of the sales reps where able to help my brother get his new 2020 vehicle. So my car's engine was on its last leg and I really needed a new car, I had been to several other places but ended up here. I was skeptical because of the other reviews but decided to give it a try, I was able to find the car I wanted and at the price I was comfortable with, set up my insurance and signed off on everything but when it was time to talk to finance BRYAN ANDERSON caused some confusions. The "wrong" vin number was submitted then the cost kept changing, they kept wanting me to get a car I DID NOT WANT! So the prices kept changing even with me putting more down so he kept saying that I was a believer in God and if it's meant to be I'll get the car that's meant for me and let me say THANK YOU BRYAN! Your absolutely right I was lead to the right place "Jim" and got my brand new 2021 Malibu thanks a lot. More
Friendly respectful works with you as much as possible ,kept me updated on my vehicle service. Waiting area clean and plenty of vending and coffee available ,kept me updated on my vehicle service. Waiting area clean and plenty of vending and coffee available More