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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

March 18, 2021

They are absolutely great! It’s always tough going to the dealership but they really made it as smooth as possible. I can’t rank them enough! More

by office8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Gianino, Bryan Anderson, Brad Greene
Apr 13, 2021 -

Lou Fusz Ford responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

March 17, 2021

We had an INCREDIBLE experience with Lauren. She was informative, professional, and never pressured us. This is our second car with the Fusz network and it won’t be the last! More

by lisal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Sutter
Apr 13, 2021 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

March 17, 2021

From phone call to Lou Fuse Chesterfield to set up appointment to completion of service: A+ and we were given a free carwash. Rick Dana More

by lswift04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 13, 2021 -

Lou Fusz Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

March 17, 2021

My experience with this location was top tier (meaning really good) the sale woman was amazing and attentive. Her service is recommendable to anyone that need a car❤️ More

by miadunn154
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo
Apr 13, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

March 17, 2021

Entire team at Lou Fusz Ford was great to work with. No high pressure sales and worked with me to get into an Explorer that worked for me. More

by Bo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Ream, Luke Hardin
Apr 13, 2021 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

March 17, 2021

Luke was fun to deal with. Any questions we had he was able to get an answer quickly. Every body we dealt with at lou Fusz were nice. I would deal with them again. More

by Gary.archer73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson, Luke Hardin
Apr 13, 2021 -

Lou Fusz Ford responded

Thanks for the kind review. Let us know if we can help with anything else.

March 17, 2021

Nick really took care of our vehicle and address all of our concerns. He did an exceptional job with communication and any necessary repairs we needed. More

by Daphne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 13, 2021 -

Lou Fusz Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

March 17, 2021

This is the only dealer I will ever purchase from! The Service department is one of the Best I have ever experienced. Their attention to detail and interaction with the customer is second to none. More

by mrrdrr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 13, 2021 -

Lou Fusz Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

March 17, 2021

It is always a pleasure going to this dealership. They have the most helpful and friendly staff. They also provide a shuttle service that really comes in handy when you can be taken to work. More

by SMITH2SMITH02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 13, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

March 16, 2021

Got me in and out on time as promised - was very helpful and knowledgeable - the customer lounge was comfortable and clean - overall a very good experience More

by Kj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 13, 2021 -

Lou Fusz Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

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