Lou Fusz Ford

was lok the 2nd time I had to come since some state was lok the 2nd time I had to come since some state ins machine was out of order get my inspectiuon and had to order some part for a recall they f was lok the 2nd time I had to come since some state ins machine was out of order get my inspectiuon and had to order some part for a recall they fixed while there , which was fine to get it done , was to take longer than I thought , sop they took me home and picked me up which was good , all in all the service is very good More

I just bought a 2015 mustang Ecoboost from Lou Fusz Ford in Chesterfield as a present for my 17 year old son who was with me and excited. The car appeared to be in really good condition and had average mile in Chesterfield as a present for my 17 year old son who was with me and excited. The car appeared to be in really good condition and had average miles on it. The car was one they had taken in on trade and I don’t know if they didn’t inspect it well or if they knew there was something wrong with it. Either way it doesn’t matter. During the test drive my salesman Brandon Drazic told me about the 3 month 4,000 mile warranty it came with. However, in the final throws of our wheeling and dealing he removed it in order to get the price down but didn’t tell us until we directly asked him. Then he said don’t worry, this is a reputable dealer. If something happens to it when you get home we are going to take care of you. It has a nice ring to it.. so when we got home we took it for a ride, where it immediately had horrible engine cut out or internal detonation. I texted my sales guy and let him know I would be bringing it back in in the morning for them to take a look at. When I got to the dealership the next morning I was told by the sales manager Steve Gianino that “As is” means I drive it away and it’s my problem. He did however let their shop run a diagnostic on it which showed a code for a bad fuel pressure sensor. Which they replaced without charge. I drive the car home and filled it up with premium fuel and gave it some throttle only to find out that the issue was still there. I called to talk to Steve, who sent me to voicemail and had Brandon call me back to inform me that they were done. I was welcome to pay their shop to work on it but they were out. Apparently they have no morale issues with selling broken vehicles and telling you nicely where to shove it. I will not deal with them ever again and I will let anyone I know who is looking for a car not to go there. It’s just bad business how they operate. If the car has an issue days later I would understand, but it was broken when I bought it. More

great service, but i always have to go in knowing they are going to try to sell me on something especially since i’m female are going to try to sell me on something especially since i’m female More

No pressure, they made the whole car buying experience easy and I am so happy with my new car! This is the second car I have bought from them, and when my husband or friends are looking for cars, I will d easy and I am so happy with my new car! This is the second car I have bought from them, and when my husband or friends are looking for cars, I will definitely encourage them to call Lou Fusz and speak to Grant Woods! More

Fast service. Fixed a rocker panel that would have cost $300 to fix elsewhere. Used Lou Fusz Ford for a transmission fluid change on another car and had no problems. This dealer also gives you free car was $300 to fix elsewhere. Used Lou Fusz Ford for a transmission fluid change on another car and had no problems. This dealer also gives you free car wash vouchers you can use at a nearby car wash. More

I was so pleased with the service and help that I was given at Lou Fusz Ford. They were very respective of my budget and made me feel very comfortable. Bijan was a great salesman and was very knowledgabl given at Lou Fusz Ford. They were very respective of my budget and made me feel very comfortable. Bijan was a great salesman and was very knowledgable throughout the whole process. I am very happy that I found my car at Lou Fusz Ford! More

Best dealership experience I’ve ever had, Alondra was awesome she knew what she was doing when it came to customer service,Helped out with negotiations not like other places just out to suck more money o awesome she knew what she was doing when it came to customer service,Helped out with negotiations not like other places just out to suck more money out of you. More

I always come to Lou Fusz Ford for service on my vehicles. I only needed an emissions inspection this visit, but received quick, friendly, and excellent service as always. vehicles. I only needed an emissions inspection this visit, but received quick, friendly, and excellent service as always. More

Lou Fusz has always been professional, from the person answering the phone when I make an appointment, to the service person who checks me in. The technicians do a superior job keeping my '09 Fusion in go answering the phone when I make an appointment, to the service person who checks me in. The technicians do a superior job keeping my '09 Fusion in good order. More

The entire team was fantastic to deal with. We've purchased previous cars there and will continue to do so in the future. Thanks team!! purchased previous cars there and will continue to do so in the future. Thanks team!! More